HMRC CUSTOMER SERVICE ADVISOR - HELP FOR DISABLED STAFF.
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Dear Sue, The ad states it's 6-12weeks,full time, 9-5. Are there reasonable adjustments for disabled people?do they offer online training from home as was the case during the pandemic?Do you recommend the job for anyone with mental health/anxiety issues?Apologies for the poor construction of this Q!
Anonymous asked a question to Sue
Category: General
Date asked: Tuesday, September 30, 2025
Last reviewed: Wednesday, October 1, 2025
Sue
Business Engagement Co-ordinator
I don't have experience in a Customer Service Advisor role but HMRC makes many reasonable adjustments for disabled staff. You will discuss a workplace passport with your manager which is reviewed 6 monthly to ensure your needs are being met. There is an element of hybrid working in HMRC but each area is different so I can't say if this applies to the training for this area. I'm assuming the 6-12 weeks full time, 9 - 5, is the training schedule? You will need to contact the postholder to confirm what adjustments are available for this training period or ask this question at interview stage.
Wednesday, October 1, 2025