I have a pre-recorded interview for the HMRC CS Advisor role.Are there any insights on what kind of questions to expect?

Although you don’t know what questions you’ll be asked, coming to the interview with knowledge of the job and the department is crucial. Make sure you read the job description ahead of your interview and pull out key parts of the role along with any essential criteria, then relate these to your own experiences and skillset. Preparing examples from your lived experiences will help you to become more confident and will allow you to quickly recall this information. Our Professions – Customer Service Group at HMRC (youtube.com). Use the job description and your application to think of some questions you might be asked during your interview. Then ask someone you trust (or use a mirror) to help you rehearse your answers. Most of our interviews take place remotely. Information on how to access your interview will be emailed to you as part of your invitation. It’s important to check your set up at home to make sure you have a computer, tablet or mobile phone with access to the software you will need for the interview.
For online interviews we recommend finding a quiet space, free from distractions. It also helps to have good lighting and a set of headphones handy, just in case.  

Most of our interview questions are competency-based. This is where we ask you a question based on your skills and experience. We essentially want to assess what you can do. To structure your answer to these questions, use the STAR method: 
Situation 
– Set the scene for your interviewers 
Task 
– Tell the interviewers what you had to do 
Action 
– Explain to the interviewers why and how you did this 
Result 
– Conclude with the results and outcomes 

Best of luck