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Lubna .

Tax specialist/Manager/Techical leader

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Customer Compliance

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Top Insider Advice

When I moved from Pakistan, I was told by many that the only jobs I can get is working in a shop as graduate careers aren't for us. The fact that I didn't take their word made such a difference. Self-belief is the first part of the equation and once you have that, top it up with doing your research and acting on it as actions make the most difference. There is a lot of material available for applications and what it takes to be a civil servant at HMRC. Have some time to read and understand it before applying. Lastly, overthinking is not your friend, so my advice is to do your thinking but DO NOT over think and take actions to make a plunge!

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Career path

Tax specialist/Manager/Techical leader

HMRC

Started 07/2015 to Present

Company

What do you like about your job and the company?

Working at HMRC is not just rewarding but also challenging, especially in the area of my work. Tax avoidance has been a headline in many papers and still makes headlines. We in HMRC work to help everyone pay their taxes on time and tackle the use of complex avoidance. I enjoy leading a team of technical experts who are innovative, solution oriented and hard working.

Greatest achievements

I worked on a project to deliver settlements for customers who wished to settle their avoidance use. This was at the start of Covid when I led a team made of colleagues from all across the country. I delivered 100s of millions in tax by leading the team, motivating them at a time when it was the most difficult challenging time for everyone in the UK.

Other insiders

Terry

Business Support Team Manager

Top Insider Advice

It can be a very daunting experience starting work for a new employer, no matter what your age or experience. On my first day in the office (having never worked in an office before) I dressed in full suit and tie, only to find my colleagues were in smart casual dress. This was 33 years ago and now a simple question could be asked on a platform such as this. Then there are the ways things can sometimes be explained incorrectly, it's not anyone's fault. Generally no one is specifically trained in dealing with the diverse nature that working/office life can bring. Rest assured HMRC is a great place to work and One of HMRC's Values is that we are innovative, We are committed to continuous improvement and to developing ourselves. Another is that we are professional, We partner with others and collaborate within and across teams to achieve great results.

Robina

CSG Advisor

Top Insider Advice

Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.

Pat .

Recruitment Marketing Advisor

Top Insider Advice

Your job is a way of making money to do things that you want to do with your life. But there are plenty of jobs out there that can also make you happy.

Discussions with Lubna
What do you think is unique about working here?
in Career Tips·Monday, July 18, 2022
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3 responses
156 views
How can I work for HMRC with a CTA qualification?
Wednesday, October 11, 2023
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3 responses
126 views
Can my offer be put on hold indefinitely after i have passed my pre employment checks?
in Application process·Friday, November 29, 2024
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2 responses
74 views
Does HMRC offer freelance positions in customer compliance
in Career Tips·Friday, May 2, 2025
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3 responses
32 views