Insider profil

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Louise .

Benefit lead

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Customer Strategy and Tax Design

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Top Insider Advice

I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.

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Career path

Benefit lead

HMRC

Started 03/2022 to Present

Readiness lead

HMRC

From 11/2020 to 03/2022

Benefit analyst

HMRC

From 10/2019 to 11/2020

Company

What do you like about your job and the company?

i work with a lot of different stakeholders from different parts of HMRC's organisation, i have to ensure i understand the changes to influence stakeholders, resolve mitigations and build successful relationships to ensure i can gather all the information i need to support benefits/disbenefits identified from any policy driven change. I enjoy talking to people and working through delivery problems.

Greatest achievements

ive done a lot of different jobs in HMRC from registering people for self-employment, to moving declarants across to our new declarations platform to ensuring projects land safely into the business. Each time using the knowledge ive gained to develop both my confidence and career and work my way through the grades within HMRC.

Other insiders

Prudencia O

Top Insider Advice

1. Don’t be afraid to ask for support. No one succeeds alone. Join support networks, find a coach, mentor or sponsor. Get as much help as you can! 2. Step outside your comfort zone and take on new challenges, even if they are a bit scary! Growth doesn’t happen in familiar spaces. Take on challenges that stretch you, that make you uncomfortable and ultimately lead to new skills and greater confidence. 3. Make things happen – look for sideways moves to develop your skills, not just promotions. Think about development programmes. Don’t wait for opportunities to come to you, seek them out, take the initiative and be ready to step up when the moment comes. If you don’t make it happen, nobody will! 4. Resilience is essential. There’ll be lots of disappointments on your journey and times when you wonder whether it’s worth it. I can tell you without a doubt, it is. Keep trying, keep pushing. Remember, every obstacle is an opportunity to rise. Each setback is a chance to grow stronger and to learn something new, and every step you take brings you closer to the top of the ladder. 5. When you succeed in life or in your career, celebrate but also acknowledge that you didn’t do it alone. Nobody does! Above all, don’t pull the ladder up after you! Reach out and help others climb.

Mads B

Compliance Caseworker

Top Insider Advice

The Tax Professional Programme is difficult, but that's ok because it prepares you for a leadership position within a world leading tax authority, embrace it. Although, you might often find it hard to juggle learning, casework and Quality Assurance Framework tasks, don't forget to get involved in activities that might switch your focus to other rewarding things, like volunteering, or getting involved in HMRC's Regional Pillars work, or being an ambassador / lead for one of the many networks we have. This will allow you to pause from your day-to-day activities and make you feel like you belong to a community of like minded people, rather than a student or a compliance caseworker.

Edward

Complaints Manager-Officer

Top Insider Advice

Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.

Discussions with Louise
What's the hardest part of your role?
in Career Tips·Tuesday, November 1, 2022
1 response
46 views