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Louise .

Benefit lead

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Customer Strategy and Tax Design

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Top Insider Advice

I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.

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Career path

Benefit lead

HMRC

Started 03/2022 to Present

Readiness lead

HMRC

From 11/2020 to 03/2022

Benefit analyst

HMRC

From 10/2019 to 11/2020

Company

What do you like about your job and the company?

i work with a lot of different stakeholders from different parts of HMRC's organisation, i have to ensure i understand the changes to influence stakeholders, resolve mitigations and build successful relationships to ensure i can gather all the information i need to support benefits/disbenefits identified from any policy driven change. I enjoy talking to people and working through delivery problems.

Greatest achievements

ive done a lot of different jobs in HMRC from registering people for self-employment, to moving declarants across to our new declarations platform to ensuring projects land safely into the business. Each time using the knowledge ive gained to develop both my confidence and career and work my way through the grades within HMRC.

Other insiders

Rasila

project manager

Top Insider Advice

I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.

Lubna

Tax specialist/Manager/Techical leader

Top Insider Advice

When I moved from Pakistan, I was told by many that the only jobs I can get is working in a shop as graduate careers aren't for us. The fact that I didn't take their word made such a difference. Self-belief is the first part of the equation and once you have that, top it up with doing your research and acting on it as actions make the most difference. There is a lot of material available for applications and what it takes to be a civil servant at HMRC. Have some time to read and understand it before applying. Lastly, overthinking is not your friend, so my advice is to do your thinking but DO NOT over think and take actions to make a plunge!

Hayley

Operations and Comm's Lead

Top Insider Advice

You will bring a unique perspective to a role as your experience will have been different from that of others. Don't be afraid to bring that to the fore, it is what makes you, you and brings a valuable contribution to a team. I wish I'd thought this more when I first joined the Civil Service!

Discussions with Louise
What's the hardest part of your role?
in Career Tips·Tuesday, November 1, 2022
1 response
47 views