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Louise .

Benefit lead

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Customer Strategy and Tax Design

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Top Insider Advice

I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.

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Career path

Benefit lead

HMRC

Started 03/2022 to Present

Readiness lead

HMRC

From 11/2020 to 03/2022

Benefit analyst

HMRC

From 10/2019 to 11/2020

Company

What do you like about your job and the company?

i work with a lot of different stakeholders from different parts of HMRC's organisation, i have to ensure i understand the changes to influence stakeholders, resolve mitigations and build successful relationships to ensure i can gather all the information i need to support benefits/disbenefits identified from any policy driven change. I enjoy talking to people and working through delivery problems.

Greatest achievements

ive done a lot of different jobs in HMRC from registering people for self-employment, to moving declarants across to our new declarations platform to ensuring projects land safely into the business. Each time using the knowledge ive gained to develop both my confidence and career and work my way through the grades within HMRC.

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Jim

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Top Insider Advice

Find a mentor you are comfortable with. Be prepared to take honest constructive feedback. Create a support network...it's easier than you think.

Robina

CSG Advisor

Top Insider Advice

Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.

Daniel S

Head of UBS - Data & Reporting Operations

Top Insider Advice

I never thought I would get onto the TSP. I had to push myself out of my comfort zone to attend the assessment centres, take part in all of the activities. I continue to do so with my day job - I don't like presenting, but I do lots of it. It builds confidence and resilience. Rationalise what's the worse that could happen by trying something new, or taking on a new challenge. For me, with the assessment centre, if I didn't get accepted - so be it. I got good experience of interviewing. Met new and interesting people, and got free food from attending the assessment centre (back when they were in person). Once I told myself these things, I pushed myself out my comfort zone to attend the day. I had worked hard to get the invite, so although I wasn't confident in going and being myself, that's what I had to do and it worked out well. Take the set backs as opportunities to reflect, develop and learn from. Keep pushing through set backs and pushing yourself out of your normal comfort zone to be able to achieve the goals you set for yourself.

Discussions with Louise
What's the hardest part of your role?
in Career Tips·Tuesday, November 1, 2022
1 response
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