Insider profil

Bristol
Cardiff

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Top Insider Advice

Keep your mind and eyes open as there are are so many opportunities

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Career path

Regional Communication Lead

Hmrc

From 11/2024 to 04/2025

Regional Private Office Lead

Hmrc

From 11/2023 to 04/2025

Corporation Tax Specialist

Hmrc

From 11/2019 to 11/2023

Company

What do you like about your job and the company?

Participating in exciting projects alongside Senior Leaders and attending exciting external events like Global Government Forum where I get to hear and learn from the Senior Leaders from around the Globe

Greatest achievements

I’m proud to have led the Private Office through a period of uncertainty during the transition between Deputy Directors—a time that required resilience, clarity, and steady leadership. Still, my greatest achievement always feels just around the corner, as HMRC continues to offer exciting development opportunities. Most recently, I’ve been selected for the Achieving Your Potential pilot for future leaders and the prestigious Management Development Program. I’ve also been chosen to represent HMRC as an ambassador—an honour that reflects my continued commitment and future potential within the organisation.

Other insiders

Alan

Customer Compliance Manager

Top Insider Advice

It is important to keep trying. Not everybody will make it first time, I did not when applying for Tax Professional Training, but I was put on a reserve list and called up later. Many do not make it first time but they do make it second time round. The process for recruitment can be long, but do not get disheartened, this is to give everybody the best chance of being accepted. If you can, get feedback and consider it for future applications. Feedback will often point our your weak area that can easily be improved with a bit of practice. If you do get on a training programme, be aware that though tough, they want you to succeed and will do everything they can to support you in achieving the end goal. Do say if you need extra support, they cannot provide it unless you tell them you need it. I am dyslexic and they took this into account for exams providing computer rather than writing and also extra time for reading.

Louise

Benefit lead

Top Insider Advice

I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.

Zoe

Secretariat

Top Insider Advice

One thing I've found since being in HMRC is that there is a real motivation for the workforce to reflect the diverse society that we serve. The success profiles often used in recruitment can seem daunting, but actually they allow everyone no matter what kind of previous experience we have, to demonstrate those transferable skills, or behaviours, which can be drawn upon, with the right training, to be successful in a brand new role. So don't let anything make you think you don't have what HMRC need or want, whether that be challenging personal circumstances, health difficulties, or lack of prior experience, the Civil Service is here to support everyone in our society, and so it should be made up of a diverse workforce that can accurately represent everyone.