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Bristol
Cardiff

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Top Insider Advice

Keep your mind and eyes open as there are are so many opportunities

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Career path

Regional Communication Lead

HMRC

From 11/2024 to 04/2025

Regional Private Office Lead

HMRC

From 11/2023 to 04/2025

Corporation Tax Specialist

HMRC

From 11/2019 to 11/2023

Company

What do you like about your job and the company?

Participating in exciting projects alongside Senior Leaders and attending exciting external events like Global Government Forum where I get to hear and learn from the Senior Leaders from around the Globe

Greatest achievements

I’m proud to have led the Private Office through a period of uncertainty during the transition between Deputy Directors—a time that required resilience, clarity, and steady leadership. Still, my greatest achievement always feels just around the corner, as HMRC continues to offer exciting development opportunities. Most recently, I’ve been selected for the Achieving Your Potential pilot for future leaders and the prestigious Management Development Program. I’ve also been chosen to represent HMRC as an ambassador—an honour that reflects my continued commitment and future potential within the organisation.

Other insiders

Pete

Situational Awareness Officer

Top Insider Advice

Once established the keep your options open. The department and Civil Service are vast, work is varied and options are unlimited. Look for opportunities to expand your knowledge, experience and contacts.

Edward

Complaints Manager-Officer

Top Insider Advice

Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.

Zoe

Secretariat

Top Insider Advice

One thing I've found since being in HMRC is that there is a real motivation for the workforce to reflect the diverse society that we serve. The success profiles often used in recruitment can seem daunting, but actually they allow everyone no matter what kind of previous experience we have, to demonstrate those transferable skills, or behaviours, which can be drawn upon, with the right training, to be successful in a brand new role. So don't let anything make you think you don't have what HMRC need or want, whether that be challenging personal circumstances, health difficulties, or lack of prior experience, the Civil Service is here to support everyone in our society, and so it should be made up of a diverse workforce that can accurately represent everyone.