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Mads B.

Compliance Caseworker

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Top Insider Advice

The Tax Professional Programme is difficult, but that's ok because it prepares you for a leadership position within a world leading tax authority, embrace it.


Although, you might often find it hard to juggle learning, casework and Quality Assurance Framework tasks, don't forget to get involved in activities that might switch your focus to other rewarding things, like volunteering, or getting involved in HMRC's Regional Pillars work, or being an ambassador / lead for one of the many networks we have. This will allow you to pause from your day-to-day activities and make you feel like you belong to a community of like minded people, rather than a student or a compliance caseworker.

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Career path

Compliance Caseworker

HMRC

Started 08/2025 to Present

Policy Advisor

HMRC

From 10/2023 to 09/2024

Performance Analyst

HMRC

From 01/2023 to 10/2023

Company

What do you like about your job and the company?

I think the people around me make the Tax Professional Programme enjoyable, we're part of the same journey and this brings us together.


The work and learning opportunities are really good too, because it teaches us to be problem-solvers, analytical-thinkers, great communicators and become well-rounded leaders. It also allows us to see the bigger impact we can have as Tax Specialists.

Greatest achievements

Moving to the UK 15 years ago and completing my university degree in Finance and Accounting, in a language different from the one I grew up speaking most of my life, is one of my greatest professional achievements.


I've led teams in busy environments in the hospitality industry. I've changed the culture of a payroll and accountancy practice to everyday accountability and great customer service. I worked in recruitment and it was commonplace to feel a sense of achievement, providing specialist support to students with learning difficulties, health problems or disabilities at different universities across the UK.


As a compliance worker, I feel a sense of achievement every time I close a case. When I make sure the right tax was paid, I give assurances to our customers that they are doing the right thing. When I correct errors made by customers, I collect tax that otherwise would not have been paid, and this pays for our vital public services.

Other insiders

Sandra

Tax Investigator

Top Insider Advice

I've been a Civil Servant for 34 years, starting as an AO in what was DHSS, processing benefit claims. This was a real baptism of fire, dealing with desperate people and desperate situations and exposed me to parts of the population that were a long way from my life. I learned good people skills from this and a real focus on how important good customer service is-doing what you say you will and still having to deliver even when things are difficult or unpopular. This gave me a good grounding for moving onto National Insurance in a compliance role for business and individuals. HMRC merged in 1999 with NI and that was the start of my accidental career. I'm proud to have worked my way up from the bottom as I believe it made me who I am. Whilst no against direct entrance programmes, gaining experience within different grades and roles creates a rounded person.

Alan

Customer Compliance Manager

Top Insider Advice

It is important to keep trying. Not everybody will make it first time, I did not when applying for Tax Professional Training, but I was put on a reserve list and called up later. Many do not make it first time but they do make it second time round. The process for recruitment can be long, but do not get disheartened, this is to give everybody the best chance of being accepted. If you can, get feedback and consider it for future applications. Feedback will often point our your weak area that can easily be improved with a bit of practice. If you do get on a training programme, be aware that though tough, they want you to succeed and will do everything they can to support you in achieving the end goal. Do say if you need extra support, they cannot provide it unless you tell them you need it. I am dyslexic and they took this into account for exams providing computer rather than writing and also extra time for reading.

Edward

Complaints Manager-Officer

Top Insider Advice

Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.