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Top Insider Advice
The Tax Professional Programme is difficult, but that's ok because it prepares you for a leadership position within a world leading tax authority, embrace it.
Although, you might often find it hard to juggle learning, casework and Quality Assurance Framework tasks, don't forget to get involved in activities that might switch your focus to other rewarding things, like volunteering, or getting involved in HMRC's Regional Pillars work, or being an ambassador / lead for one of the many networks we have. This will allow you to pause from your day-to-day activities and make you feel like you belong to a community of like minded people, rather than a student or a compliance caseworker.
Career path
Compliance Caseworker
HMRC
Started 08/2025 to PresentCompliance Caseworker
HMRC
From 04/2021 to 01/2023Policy Advisor
HMRC
From 10/2023 to 09/2024Company
What do you like about your job and the company?
I think the people around me make the Tax Professional Programme enjoyable, we're part of the same journey and this brings us together.
The work and learning opportunities are really good too, because it teaches us to be problem-solvers, analytical-thinkers, great communicators and become well-rounded leaders. It also allows us to see the bigger impact we can have as Tax Specialists.
Greatest achievements
Moving to the UK 15 years ago and completing my university degree in Finance and Accounting, in a language different from the one I grew up speaking most of my life, is one of my greatest professional achievements.
I've led teams in busy environments in the hospitality industry. I've changed the culture of a payroll and accountancy practice to everyday accountability and great customer service. I worked in recruitment and it was commonplace to feel a sense of achievement, providing specialist support to students with learning difficulties, health problems or disabilities at different universities across the UK.
As a compliance worker, I feel a sense of achievement every time I close a case. When I make sure the right tax was paid, I give assurances to our customers that they are doing the right thing. When I correct errors made by customers, I collect tax that otherwise would not have been paid, and this pays for our vital public services.
Abbey
Debt Management Complaints manager
Top Insider Advice
My one piece of advice is “Be-Honest” If you require any reasonable adjustments or assistance, “be honest” in your job application. “Be honest” in your training. If you don’t understand something, then speak up. If you need something to be explained again, “be honest” and say you didn’t understand. “Be Honest” with your aspirations, aims, goals for your career, there are many opportunities which may be applicable for you. “Be Honest” with yourself and keep your work/life balance right for you. My experience - I have been honest about my dyslexia. I have received additional help and support throughout my entire HMRC experience. I learnt an enormous amount about myself during "Coping strategy sessions" which allowed me to be more honest with myself and my manager. Finally, don’t be scared to question things.
Hayley
Operations and Comm's Lead
Top Insider Advice
You will bring a unique perspective to a role as your experience will have been different from that of others. Don't be afraid to bring that to the fore, it is what makes you, you and brings a valuable contribution to a team. I wish I'd thought this more when I first joined the Civil Service!
Zoe
Secretariat
Top Insider Advice
One thing I've found since being in HMRC is that there is a real motivation for the workforce to reflect the diverse society that we serve. The success profiles often used in recruitment can seem daunting, but actually they allow everyone no matter what kind of previous experience we have, to demonstrate those transferable skills, or behaviours, which can be drawn upon, with the right training, to be successful in a brand new role. So don't let anything make you think you don't have what HMRC need or want, whether that be challenging personal circumstances, health difficulties, or lack of prior experience, the Civil Service is here to support everyone in our society, and so it should be made up of a diverse workforce that can accurately represent everyone.