Insider profil
Keen to receive questions about
Top Insider Advice
1. Don’t be afraid to ask for support. No one succeeds alone. Join support networks, find a coach, mentor or sponsor. Get as much help as you can! 2. Step outside your comfort zone and take on new challenges, even if they are a bit scary! Growth doesn’t happen in familiar spaces. Take on challenges that stretch you, that make you uncomfortable and ultimately lead to new skills and greater confidence. 3. Make things happen – look for sideways moves to develop your skills, not just promotions. Think about development programmes. Don’t wait for opportunities to come to you, seek them out, take the initiative and be ready to step up when the moment comes. If you don’t make it happen, nobody will! 4. Resilience is essential. There’ll be lots of disappointments on your journey and times when you wonder whether it’s worth it. I can tell you without a doubt, it is. Keep trying, keep pushing. Remember, every obstacle is an opportunity to rise. Each setback is a chance to grow stronger and to learn something new, and every step you take brings you closer to the top of the ladder. 5. When you succeed in life or in your career, celebrate but also acknowledge that you didn’t do it alone. Nobody does! Above all, don’t pull the ladder up after you! Reach out and help others climb.
Career path
Tax Professional Manager (Grade 6)
HM Revenue & Customs
From 07/2024 to 03/2025Customs & Borders Partnerships Lead (Grade 7)
HM Revenue & Customs
From 03/2021 to 06/2024Customs and International Trade (CIT) Consultant (Band SEO)
HM Revenue & Customs
From 10/2020 to 02/2021Company
What do you like about your job and the company?
The work I have done around Equality, Diversity and Inclusion has led me to meet many colleagues who have a similar desire to develop and progress but who face barriers that are difficult to overcome. One of my principal motivations at this stage of my career is both to help those colleagues through coaching and mentoring and to raise awareness of issues faced by disadvantaged groups. Perhaps unsurprisingly, given my background, I have been most active in the area of race equality, but I am equally committed to being an ally for people from other minorities.
Greatest achievements
I was the Race Lead for our Wales region at the time of the murder of George Floyd and the Black Lives Matter movement. Leading our response to those events and the feelings that they triggered for colleagues, and later to the Race Disparity Audit, was incredibly challenging but also rewarding. I built awareness of the issues through regular Yammer (now Viva Engage) posts and through presentations, listening events and bringing together internal and external speakers. Although there is much still to be done, it was fantastic to see real progress in our region. I was also able to influence events across HMRC and the wider Civil Service. I was incredibly proud and humbled when my work in this field led to me being nominated by colleagues for an MBE. Receiving that award was a very proud moment for my family, but by far the best thing for me is seeing the success of colleagues whom I have worked with.
Rasila
project manager
Top Insider Advice
I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.
Sally
Marketing and Social Media Advisor
Top Insider Advice
We often get bogged down with life and maybe a little stuck in rut, and can start to doubt ourselves. Think about what you've achieved, not just within your career, but through life in general and remember how fabulous you are! So many life experiences and personality traits will get you far in your career, stop and take time to think about this, then showcase your wonderful self.
Sarah
Communications business partner
Top Insider Advice
I've had a huge variety of roles in HMRC, and I've enjoyed all of them. I've found it's not always necessary to chase promotion. A sideways move to another area can expand your horizons and build your skills and this is recognised when you're ready to take the next step. I've always tried to maintain job satisfaction above all else. I've done a couple of jobs I've really hated, so I moved on and found something else. I've found if I'm happy in my job, I perform better and this is noticed. Also, don't be afraid to ask for opportunities or for what you want. I've always believed 'if you don't ask, you don't get' – the worst that could happen is someone says no and you're no worse off.