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Paul .

Lead Business Manager

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Chief Digital Information Office (CDIO)

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Top Insider Advice

Make a difference in whatever you do. The roles in your career may change frequently or be quite stable. You may stick to one profession, end up working in a few or work in one you would never have expected to work in. Your best profession may not yet even exist! But whatever you do - make a positive difference. That difference can be to your customers, the public, the service you provide or the people you work with. It will be different in the roles you do - but make sure you change things for the better.
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Career path

Lead Business Manager

HMRC - CDIO SAP Practice

Started 12/2020 to Present

HR Business Partner - Strategic HR Business Partnering role

HMRC HR CCG OD and Strategic Resourcing Teams

From 01/2019 to 12/2020

Project Manager - Skills and Capability

HMRC HR CCG

From 10/2017 to 12/2018

Company

What do you like about your job and the company?

The work of a management team is varied, so that no day is the same. Every element has its challenge - trying to recruit SAP Specialists, ensuring we have the capacity to meet demand and balance the books. It's never straightforward. Being trusted to deliver is fantastic. I need to always improve what we do, be innovative, see the risks, respond quickly and confidently to any set-backs and lead a fantastic team who have the confidence to use their skills. Developing my team is important to me, giving them space to learn, to try things and grow. Helping them to balance work and their own lives so they enjoy what they do, and work together is my way of working.

Greatest achievements

I've been lucky to work with and lead others, on huge change projects impacting everyone in HMRC and on modernisation programmes affecting the public. Whether it's working with others, leading them or supporting my peers, helping them to develop, learn, grow both professionally and as an individual is the achievement I'm most proud of.
Other insiders

Louise

Benefit lead

Top Insider Advice

I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.

Hayley

Operations and Comm's Lead

Top Insider Advice

You will bring a unique perspective to a role as your experience will have been different from that of others. Don't be afraid to bring that to the fore, it is what makes you, you and brings a valuable contribution to a team. I wish I'd thought this more when I first joined the Civil Service!

Daniel S

Head of UBS - Data & Reporting Operations

Top Insider Advice

I never thought I would get onto the TSP. I had to push myself out of my comfort zone to attend the assessment centres, take part in all of the activities. I continue to do so with my day job - I don't like presenting, but I do lots of it. It builds confidence and resilience. Rationalise what's the worse that could happen by trying something new, or taking on a new challenge. For me, with the assessment centre, if I didn't get accepted - so be it. I got good experience of interviewing. Met new and interesting people, and got free food from attending the assessment centre (back when they were in person). Once I told myself these things, I pushed myself out my comfort zone to attend the day. I had worked hard to get the invite, so although I wasn't confident in going and being myself, that's what I had to do and it worked out well. Take the set backs as opportunities to reflect, develop and learn from. Keep pushing through set backs and pushing yourself out of your normal comfort zone to be able to achieve the goals you set for yourself.
Discussions with Paul
Is there one thing you wish you'd known before you applied?
in Career Tips·Tuesday, March 28, 2023
1 response
49 views
What is the work environment like?
in Career Tips·Tuesday, April 4, 2023
Picture of Hayley
2 responses
83 views