Insider profil

Picture of Paul

Paul .

Lead Business Manager

Ask me a question
Chief Digital Information Office (CDIO)

Keen to receive questions about

Career DevelopmentCareer TipsEveryday LifeOur CultureWhy usWork & Life with Us

Top Insider Advice

Make a difference in whatever you do. The roles in your career may change frequently or be quite stable. You may stick to one profession, end up working in a few or work in one you would never have expected to work in. Your best profession may not yet even exist! But whatever you do - make a positive difference. That difference can be to your customers, the public, the service you provide or the people you work with. It will be different in the roles you do - but make sure you change things for the better.

Read more advice

Career path

Lead Business Manager

HMRC

Started 12/2020 to Present

HR Business Partner - Strategic HR Business Partnering role

HMRC

From 01/2019 to 12/2020

Project Manager - Skills and Capability

HMRC

From 10/2017 to 12/2018

Company

What do you like about your job and the company?

The work of a management team is varied, so that no day is the same. Every element has its challenge - trying to recruit SAP Specialists, ensuring we have the capacity to meet demand and balance the books. It's never straightforward. Being trusted to deliver is fantastic. I need to always improve what we do, be innovative, see the risks, respond quickly and confidently to any set-backs and lead a fantastic team who have the confidence to use their skills. Developing my team is important to me, giving them space to learn, to try things and grow. Helping them to balance work and their own lives so they enjoy what they do, and work together is my way of working.

Greatest achievements

I've been lucky to work with and lead others, on huge change projects impacting everyone in HMRC and on modernisation programmes affecting the public. Whether it's working with others, leading them or supporting my peers, helping them to develop, learn, grow both professionally and as an individual is the achievement I'm most proud of.

Other insiders

Lesley

Business Management Unit Higher Officer

Top Insider Advice

Try different areas. Don't stick to one

Lubna

Tax specialist/Manager/Techical leader

Top Insider Advice

When I moved from Pakistan, I was told by many that the only jobs I can get is working in a shop as graduate careers aren't for us. The fact that I didn't take their word made such a difference. Self-belief is the first part of the equation and once you have that, top it up with doing your research and acting on it as actions make the most difference. There is a lot of material available for applications and what it takes to be a civil servant at HMRC. Have some time to read and understand it before applying. Lastly, overthinking is not your friend, so my advice is to do your thinking but DO NOT over think and take actions to make a plunge!

Edward

Complaints Manager-Officer

Top Insider Advice

Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.

Discussions with Paul
Is there one thing you wish you'd known before you applied?
in Career Tips·Tuesday, March 28, 2023
1 response
46 views
What is the work environment like?
in Career Tips·Tuesday, April 4, 2023
Picture of Hayley
2 responses
81 views