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Paul .

Lead Business Manager

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Chief Digital Information Office (CDIO)

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Top Insider Advice

Make a difference in whatever you do. The roles in your career may change frequently or be quite stable. You may stick to one profession, end up working in a few or work in one you would never have expected to work in. Your best profession may not yet even exist! But whatever you do - make a positive difference. That difference can be to your customers, the public, the service you provide or the people you work with. It will be different in the roles you do - but make sure you change things for the better.

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Career path

Lead Business Manager

HMRC - CDIO SAP Practice

Started 12/2020 to Present

HR Business Partner - Strategic HR Business Partnering role

HMRC HR CCG OD and Strategic Resourcing Teams

From 01/2019 to 12/2020

Project Manager - Skills and Capability

HMRC HR CCG

From 10/2017 to 12/2018

Company

What do you like about your job and the company?

The work of a management team is varied, so that no day is the same. Every element has its challenge - trying to recruit SAP Specialists, ensuring we have the capacity to meet demand and balance the books. It's never straightforward. Being trusted to deliver is fantastic. I need to always improve what we do, be innovative, see the risks, respond quickly and confidently to any set-backs and lead a fantastic team who have the confidence to use their skills. Developing my team is important to me, giving them space to learn, to try things and grow. Helping them to balance work and their own lives so they enjoy what they do, and work together is my way of working.

Greatest achievements

I've been lucky to work with and lead others, on huge change projects impacting everyone in HMRC and on modernisation programmes affecting the public. Whether it's working with others, leading them or supporting my peers, helping them to develop, learn, grow both professionally and as an individual is the achievement I'm most proud of.

Other insiders

Rasila

project manager

Top Insider Advice

I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.

Mads B

Compliance Caseworker

Top Insider Advice

The Tax Professional Programme is difficult, but that's ok because it prepares you for a leadership position within a world leading tax authority, embrace it. Although, you might often find it hard to juggle learning, casework and Quality Assurance Framework tasks, don't forget to get involved in activities that might switch your focus to other rewarding things, like volunteering, or getting involved in HMRC's Regional Pillars work, or being an ambassador / lead for one of the many networks we have. This will allow you to pause from your day-to-day activities and make you feel like you belong to a community of like minded people, rather than a student or a compliance caseworker.

Mary .

Top Insider Advice

Based on my experience spanning multiple departments and roles - from DWP to HMRC, and from operational to leadership positions -here's my top advice for those joining the Civil Service: 1. Look sideways, not just upwards for growth opportunities Embrace additional responsibilities alongside your core role like continuous improvement advocacy, outreach work, and advisory positions. These develop versatile skills and increase your visibility across departments. 2. Step outside your comfort zone to build confidence My transition from behind-the-scenes roles to face-to-face work demonstrates how stretching yourself builds transferable skills and personal resilience that benefit your entire career. 3. Cultural change starts with everyday leadership Challenge negative workplace culture, you don't need formal authority to create positive environments. Building trust and psychological safety pays dividends in team performance. 4. Bring your authentic self to work Diversity of thought and experience strengthens the Civil Service. Authenticity helps create an inclusive environment where everyone can contribute fully. 5. Connect across boundaries Establish or join existing networks that spans different business areas and/or departments. Breaking down silos creates more effective public service delivery and enriches your professional experience. 6. Focus on continuous learning and improvement Commit to evaluation and learning, this demonstrates how reflective practice drives both personal development and better service outcomes. 7. Remember the purpose behind the work Throughout your roles maintain focus on how your work impacts UK citizens and communities - the ultimate measure of success in public service.

Discussions with Paul
Is there one thing you wish you'd known before you applied?
in Career Tips·Tuesday, March 28, 2023
1 response
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What is the work environment like?
in Career Tips·Tuesday, April 4, 2023
Picture of Hayley
2 responses
83 views