Insider profil
Top Insider Advice
In order to learn, improve and progress this can sometimes inevitably mean rejection somewhere along the way. Instead of letting this dampen your spirit, see it as a learning curve. Build the knowledge or skills you need, then try again. Whether your ambition is to progress right to the top, or be recognised as the best in your role, everyone has different goals and you are your best advocate.
Career path
Marketing and Social Media Manager
HMRC
Started 09/2014 to PresentCompany
What do you like about your job and the company?
My team work across HMRC recruitment. We have our bulk campaigns in customer service and customer compliance but we can be asked to support any recruitment campaign in any area of HMRC. This means no two days are really the same. We have an offering of how we can support campaigns with products and promotion on job boards and social channels. We are always looking at what else we can do, how we can improve and adapt to changing needs and environments. We engage with many different audiences, choosing the best way to communicate with these to explain what it's like to work at HMRC.
Louise
Benefit lead
Top Insider Advice
I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.
Darrell
Business Support Officer , Solicitors Office and Legal Services Dept
Top Insider Advice
As HMRC applications are Behaviour and Strength based it is good to ensure you articulate your successes relevant to the job being applied for. Ensure you follow the STAR (Situation , Task, Action and Result) format. with your achievements think What was the Situation, What Task needed to be done to resolve / improve that situation , What actions did YOU do to achieve a result and exactly what was the result in you taking those actions. Always think in terms of what YOU did. Highlight yourself with actual examples.
Sandra
Tax Investigator
Top Insider Advice
I've been a Civil Servant for 34 years, starting as an AO in what was DHSS, processing benefit claims. This was a real baptism of fire, dealing with desperate people and desperate situations and exposed me to parts of the population that were a long way from my life. I learned good people skills from this and a real focus on how important good customer service is-doing what you say you will and still having to deliver even when things are difficult or unpopular. This gave me a good grounding for moving onto National Insurance in a compliance role for business and individuals. HMRC merged in 1999 with NI and that was the start of my accidental career. I'm proud to have worked my way up from the bottom as I believe it made me who I am. Whilst no against direct entrance programmes, gaining experience within different grades and roles creates a rounded person.