Insider profil
Keen to receive questions about
Top Insider Advice
I've had a huge variety of roles in HMRC, and I've enjoyed all of them. I've found it's not always necessary to chase promotion. A sideways move to another area can expand your horizons and build your skills and this is recognised when you're ready to take the next step. I've always tried to maintain job satisfaction above all else. I've done a couple of jobs I've really hated, so I moved on and found something else. I've found if I'm happy in my job, I perform better and this is noticed. Also, don't be afraid to ask for opportunities or for what you want. I've always believed 'if you don't ask, you don't get' – the worst that could happen is someone says no and you're no worse off.
Career path
Communications business partner
HMRC
Started 07/1999 to PresentCompany
What do you like about your job and the company?
HMRC is a huge diverse department. One day I could be working on a letter to encourage a customer to pay their tax on time and the next I might be working on a letter all about changes to duty rates. It's interesting dealing with the different teams and the stories behind the letters I'm working on. In my role you need to build a good relationship with the teams because often we're approaching the letter from a different perspective. Getting that balance can be challenging. I'm approaching the letter from a communications perspective -– and I always try to put myself in our customers' shoes – but others could be coming from a legal approach. When we get it right between us, it's really satisfying.
Paul
Lead Business Manager
Top Insider Advice
Make a difference in whatever you do. The roles in your career may change frequently or be quite stable. You may stick to one profession, end up working in a few or work in one you would never have expected to work in. Your best profession may not yet even exist! But whatever you do - make a positive difference. That difference can be to your customers, the public, the service you provide or the people you work with. It will be different in the roles you do - but make sure you change things for the better.
Rasila
project manager
Top Insider Advice
I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.
Liz
CDIO Borders & Trade Recruitment and Workforce Lead
Top Insider Advice
Always be yourself, it you make a mistake then admit it, we are only human. Listen to the views of others around you. Treat staff how you would like to be treated but bear that everyone is individual and treat them accordingly.
