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Top Insider Advice
There are a huge number of roles within HMRC and the wider Civil Service. There will be some that really suit your skills. Where there is a gap, the training and development opportunities available will give you every chance to fill that gap and find that role where you can excel. You will find management want you to improve and will encourage your development, whether within your current role or to achieve the abilities to change to somewhere else you can be better. Self-belief used properly can be your strongest skill.
Career path
Risk Analyst
HMRC
Started 09/2021 to PresentNational Minimum Wage Officer
HMRC
From 04/2019 to 09/2021Data Gatherer
HMRC
From 12/2018 to 04/2019Company
What do you like about your job and the company?
In my area we have built very strong relationships between the roles involved in working projects. This can be from Project Co-Ordinator's, data gatherers, analysts and the end customer. Where we see issues it is easy to raise this and have a part in solutions. Everyone gives a feeling of being approachable and always manage to find time to explain processes or offer assistance, at all grades. The management structure reflects what I see everyday on the floorplate, we all strive for the same thing and work together for the best results. Management treat their staff fantastically and the support available for everyday problems up to domestic emergencies is exceptional. I never worked in an area with so much respect for people.
Greatest achievements
Having a part-time role as a learning facilitator I was selected, along with 2 colleagues, to induct new entrants to HMRC over a 2 month period. This was a new process for the area and also involved utilising space in an office never used by the department previously. Whilst preparing presentations and learning packages, the office was still being kitted out and didn’t even have enough computers for the staff coming in. Plus managers were still being recruited. It was certainly not just an induction session. We and to be learning facilitators, managers, Heath and Safety risk assessors, career advisors and even negotiators with other departments, outwith HMRC. I pretty much led the process, thanks to some well-timed holidays by initial colleagues meaning less experienced assistance was required. This help cement my reputation as someone to get the job done in the best way possible and gained me a lot of respect in different areas. It was also very satisfying to see some of the more capable entrants climbing the career ladder in a short time, acting on some of my advice.
Paul
Lead Business Manager
Top Insider Advice
Make a difference in whatever you do. The roles in your career may change frequently or be quite stable. You may stick to one profession, end up working in a few or work in one you would never have expected to work in. Your best profession may not yet even exist! But whatever you do - make a positive difference. That difference can be to your customers, the public, the service you provide or the people you work with. It will be different in the roles you do - but make sure you change things for the better.
Sarah
Communications business partner
Top Insider Advice
I've had a huge variety of roles in HMRC, and I've enjoyed all of them. I've found it's not always necessary to chase promotion. A sideways move to another area can expand your horizons and build your skills and this is recognised when you're ready to take the next step. I've always tried to maintain job satisfaction above all else. I've done a couple of jobs I've really hated, so I moved on and found something else. I've found if I'm happy in my job, I perform better and this is noticed. Also, don't be afraid to ask for opportunities or for what you want. I've always believed 'if you don't ask, you don't get' – the worst that could happen is someone says no and you're no worse off.
Chris .
Top Insider Advice
Something that has helped me to move up in my career at HMRC is taking on new tasks from working on additional projects for the HO's in Customs to training new starters to the business. I actually wrote and delivered a training package for new starters when I was AO in Customs, I felt this not only increased my skillset but it also helped me to make sure that anyone starting in the same role as me learnt the job from the perspective of an AO. I have also taken on projects where I have led a group of people, for example, clearing an email inbox where we had a large number of emails. I delegated colleagues to cover particular time slots, making sure that the emails that had been waiting the longest for a response were dealt with first.