In my area we have built very strong relationships between the roles involved in working projects. This can be from Project Co-Ordinator's, data gatherers, analysts and the end customer. Where we see issues it is easy to raise this and have a part in solutions. Everyone gives a feeling of being approachable and always manage to find time to explain processes or offer assistance, at all grades. The management structure reflects what I see everyday on the floorplate, we all strive for the same thing and work together for the best results. Management treat their staff fantastically and the support available for everyday problems up to domestic emergencies is exceptional. I never worked in an area with so much respect for people.

Having a part-time role as a learning facilitator I was selected, along with 2 colleagues, to induct new entrants to HMRC over a 2 month period. This was a new process for the area and also involved utilising space in an office never used by the department previously. Whilst preparing presentations and learning packages, the office was still being kitted out and didn’t even have enough computers for the staff coming in. Plus managers were still being recruited. It was certainly not just an induction session. We and to be learning facilitators, managers, Heath and Safety risk assessors, career advisors and even negotiators with other departments, outwith HMRC. I pretty much led the process, thanks to some well-timed holidays by initial colleagues meaning less experienced assistance was required. This help cement my reputation as someone to get the job done in the best way possible and gained me a lot of respect in different areas. It was also very satisfying to see some of the more capable entrants climbing the career ladder in a short time, acting on some of my advice.