Insider profil
Keen to receive questions about
Top Insider Advice
I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.
Career path
project manager
HM Revenue & Customs (HMRC)
Started 04/2023 to PresentPortfolio Support
HM Revenue & customs
From 06/2021 to 03/2023compliance officer
HM Revenue & customs
From 04/1995 to 05/2021Company
What do you like about your job and the company?
I have a vital role in ensuring that the changes happening to our borders are well thought out and meets the requirements and expectations agreed with the EU when we exited. It gives me a very good insight of the different changes happening at our borders, how it will work, who it will affect and any issues that might arise. I am working with professionals within the HMRC and externally which I find very interesting as I am learning new ways of working at the same time as meeting the UK governments objectives for our borders.
Greatest achievements
I had the opportunity to work on the cross-government Border Delivery team in the early stages of when the UK left the EU. I planned the Industry Day events with EU stakeholders to give them information on the changes that would happen as a result of the UK leaving the EU in case of a no deal scenario as at that time negotiations were still ongoing between UK and EU. I worked with our policy colleagues to understand the changes and responded to questions from our EU stakeholders on the various different things that they were concerned about. I found this role very exciting and felt part of the future chages that were being considered for our country.
Terry
Business Support Team Manager
Top Insider Advice
It can be a very daunting experience starting work for a new employer, no matter what your age or experience. On my first day in the office (having never worked in an office before) I dressed in full suit and tie, only to find my colleagues were in smart casual dress. This was 33 years ago and now a simple question could be asked on a platform such as this. Then there are the ways things can sometimes be explained incorrectly, it's not anyone's fault. Generally no one is specifically trained in dealing with the diverse nature that working/office life can bring. Rest assured HMRC is a great place to work and One of HMRC's Values is that we are innovative, We are committed to continuous improvement and to developing ourselves. Another is that we are professional, We partner with others and collaborate within and across teams to achieve great results.
Edward
Complaints Manager-Officer
Top Insider Advice
Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.
Louise
Benefit lead
Top Insider Advice
I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.