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Top Insider Advice
Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.
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CSG Advisor
HMRC
Started 09/2020 to PresentCompany
What do you like about your job and the company?
Collecting tax for the Revenue is a worthy cause as it pays for essential services such as NHS, Housing and Transport and other services. Being able to communicate and negotiate arrangements while working effectively with other teams gets the outcome with little or no effort. I have developed a number of skills such as ability to negotiate, communicating and influencing as well as maintaining excellent stats.
Greatest achievements
I was nominated for an award by my Manager which was a proud achievement, it was fulfilling to be recognised for the work I had done for the department. Having consistently high stats and over delivering got me recognised by my Manager and I won the award. I have been involved in a few projects which has benefited the organisation.
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Zoe
Senior Project Manager - Locations Programme
Top Insider Advice
No matter what job I've done over the years there has always been people impacted by it. Whether I was sorting out a customers Tax, National Insurance record, developing new IT systems, or delivering new policies or even opening new buildings its people that have been affected at the end of it. Its easy to forget when wrapped up in the day to day activities of your job, that I have made life better for a huge amount of people over the years but in tiny bite size chunks
Abbey
Debt Management Complaints manager
Top Insider Advice
My one piece of advice is “Be-Honest”
If you require any reasonable adjustments or assistance, “be honest” in your job application.
“Be honest” in your training. If you don’t understand something, then speak up.
If you need something to be explained again, “be honest” and say you didn’t understand.
“Be Honest” with your aspirations, aims, goals for your career, there are many opportunities which may be applicable for you.
“Be Honest” with yourself and keep your work/life balance right for you.
My experience - I have been honest about my dyslexia. I have received additional help and support throughout my entire HMRC experience. I learnt an enormous amount about myself during "Coping strategy sessions" which allowed me to be more honest with myself and my manager.
Finally, don’t be scared to question things.
Kris
Estates Strategic Planning & Data Modelling lead
Top Insider Advice
If there is one thing in my 20+ years in the civil service I have figured out it is you will never know if you don't try.
Early on in my career I would never volunteer for opportunities, I wouldn't offer up answers or contribute to group meetings or working groups and missed the opportunity to apply for roles I would have loved to try my hand at. This was all through the fear of looking stupid or failing and how other people would view me.
Not to say I have never failed as I have, be that in job applications or the approach I have taken to work tasks. The biggest thing I will share here is I have learned so much more from failing than I ever have from getting something right first time. The support from my colleagues during these times was surprising, there are so many great people who work across our government departments which fosters a great environment to be part of.
Don't forget if you learn or take something way from an experience how can that be seen as a failure. Don't stop trying.
Discussions with Robina
What support for personal development / training is provided?
6 responses
in Career progression·Wednesday, June 15, 2022
2073 views
How is success evaluated in this role?
in Career progression·Tuesday, August 16, 2022
1 response
609 views
how to contact agent of HMRC? I called at 0300 200 3300, but there is no agent at all. Only computer operator. Plz help
4 responses
in Application support·Tuesday, October 8, 2024
173 views
How soon after the interview did you know you were successful?
5 responses
in Application process·Sunday, June 8, 2025
221 views
Do you offer work experience to year 12 students?
2 responses
in Career Tips·Thursday, September 15, 2022
201 views