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Robina .

CSG Advisor

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Top Insider Advice

Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.
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Career path

CSG Advisor

HMRC

Started 09/2020 to Present

Company

What do you like about your job and the company?

Collecting tax for the Revenue is a worthy cause as it pays for essential services such as NHS, Housing and Transport and other services. Being able to communicate and negotiate arrangements while working effectively with other teams gets the outcome with little or no effort. I have developed a number of skills such as ability to negotiate, communicating and influencing as well as maintaining excellent stats.

Greatest achievements

I was nominated for an award by my Manager which was a proud achievement, it was fulfilling to be recognised for the work I had done for the department. Having consistently high stats and over delivering got me recognised by my Manager and I won the award. I have been involved in a few projects which has benefited the organisation.
Other insiders

Philip

Civil Investigator

Top Insider Advice

I wouldn't describe the first half of my Civil Service job history as a career, more a means to an end. Until I joined HMRC I had no idea what I wanted from a job and what motivated me, and I expected that to continue for years to come. It was only when I started my first tax compliance role that I quickly learned that I found the job very interesting and that I was good at it; the perfect combination. Without realising it I had developed a lot of the skills and attributes which you need in this type of role from some of my previous jobs; a keen eye for detail, instinctively examining the little things which don't seem quite right, and most importantly, being very, very nosy! What I did learn from my earlier Civil Service career was that if I wanted to reach the more senior grades that nobody was going to carry me on their shoulders to get me there and I needed to seek out my own opportunities to develop my skills and experience. I knew the limitations of my earlier roles in terms of developing my skills and realised I needed to work a variety of roles to gain that wide ranging experience. I moved initially from a wholly admin role to a decision making role and the skills I learned there still stand me in good stead today. I then moved to a junior manager role to gain some valuable leadership experience and improve my confidence. Therefore, my biggest advice would be if you've got a role or career in mind don't be afraid to move around into different roles and different departments. You will be exposed to different types of work and gain wider experience and along the way you may find that perfect combination of interesting work and being good at it too. Once you've found something like that, you know where your career likely lies. Also, ask for career help from those who've been around the block. Seek out a mentor or resources such as this to guide you on your career path and advise you if you feel you need that help.

Rasila

project manager

Top Insider Advice

I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.

Kris

Estates Strategic Planning & Data Modelling lead

Top Insider Advice

If there is one thing in my 20+ years in the civil service I have figured out it is you will never know if you don't try. Early on in my career I would never volunteer for opportunities, I wouldn't offer up answers or contribute to group meetings or working groups and missed the opportunity to apply for roles I would have loved to try my hand at. This was all through the fear of looking stupid or failing and how other people would view me. Not to say I have never failed as I have, be that in job applications or the approach I have taken to work tasks. The biggest thing I will share here is I have learned so much more from failing than I ever have from getting something right first time. The support from my colleagues during these times was surprising, there are so many great people who work across our government departments which fosters a great environment to be part of. Don't forget if you learn or take something way from an experience how can that be seen as a failure. Don't stop trying.
Discussions with Robina
What support for personal development / training is provided?
in Career progression·Wednesday, June 15, 2022
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6 responses
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How is success evaluated in this role?
in Career progression·Tuesday, August 16, 2022
1 response
608 views
How soon after the interview did you know you were successful?
in Application process·Sunday, June 8, 2025
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5 responses
214 views
Do you offer work experience to year 12 students?
in Career Tips·Thursday, September 15, 2022
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2 responses
198 views