Insider profil
Top Insider Advice
You need to believe in yourself and take any development opportunity offered to you. Training and learning is important and is encouraged so you can do your job effectively and develop skills that can help you throughout your career. Constant development is important for you, your team and the wider business. If you are interested in pursuing something - consult with your manager to see if they can help identify opportunities or courses you can attend. Not all courses are internal and in some instances the department will pay to attend external courses or attain professional qualifications. There are also great training and development schemes that exist in HMRC
Career path
Business Engagement Co-ordinator
HMRC
Started 04/2021 to PresentData Analyst
HMRC
From 01/2013 to 03/2021Risk & Intelligence Analyst
HMRC
From 04/2009 to 12/2012Company
What do you like about your job and the company?
As the main liaison between HMRC's risking team and Compliance Team I know my actions ensure there is work available for staff, that this work is varied and that ultimately this provides the Government of the day with the funds they need to ensure their priorities are covered. Changing priorities can mean that projects can be pulled at short notice or if a project is particularly successful requirements may change to increase the numbers delivered. It's a lot of responsibility to ensure thousands of enquiry cases are delivered to bring in the funds that keep the country running but when I know I've done all I can to ensure a smooth process, it's a good day.
Greatest achievements
Due to the then imminent departure from the European Union a speedier and more effective process needed to be developed for International Trade authorisation work as HMRC did not have enough staff to continue the existing manual checks (these checks were not needed when trading within Europe so would increase significantly once we left the EU). I developed, built and ran a process that gathered data in bulk from multiple sources - both internal HMRC and third party data sources - this ensured that HMRC met key deadlines to ensure that businesses throughout the UK were able to trade with the Rest of the World once Brexit was finalised. Due to the increased volume of International Trade the old process was not sustainable and with assistance from colleagues created a tool that is still in use and used daily.
Ranjeet .
Top Insider Advice
For me personally life is all about helping others where you can and also about making memories with the people closest to you. Work life balance is key for me and having the ability to work on a variety of activities, being able to collaborate with various stakeholder. Work out what matters most to you in regards to a job role or career. It is important to find a job role which you enjoy doing and is fulfilling as this will keep you motivated. Do not underestimate yourself, if there is a course you wish to do, if you want to change careers completely, just go for it, reach out for support and guidance.
Sandra
Tax Investigator
Top Insider Advice
I've been a Civil Servant for 34 years, starting as an AO in what was DHSS, processing benefit claims. This was a real baptism of fire, dealing with desperate people and desperate situations and exposed me to parts of the population that were a long way from my life. I learned good people skills from this and a real focus on how important good customer service is-doing what you say you will and still having to deliver even when things are difficult or unpopular. This gave me a good grounding for moving onto National Insurance in a compliance role for business and individuals. HMRC merged in 1999 with NI and that was the start of my accidental career. I'm proud to have worked my way up from the bottom as I believe it made me who I am. Whilst no against direct entrance programmes, gaining experience within different grades and roles creates a rounded person.
Chris .
Top Insider Advice
Something that has helped me to move up in my career at HMRC is taking on new tasks from working on additional projects for the HO's in Customs to training new starters to the business. I actually wrote and delivered a training package for new starters when I was AO in Customs, I felt this not only increased my skillset but it also helped me to make sure that anyone starting in the same role as me learnt the job from the perspective of an AO. I have also taken on projects where I have led a group of people, for example, clearing an email inbox where we had a large number of emails. I delegated colleagues to cover particular time slots, making sure that the emails that had been waiting the longest for a response were dealt with first.
