Insider profil
Top Insider Advice
You need to believe in yourself and take any development opportunity offered to you. Training and learning is important and is encouraged so you can do your job effectively and develop skills that can help you throughout your career. Constant development is important for you, your team and the wider business. If you are interested in pursuing something - consult with your manager to see if they can help identify opportunities or courses you can attend. Not all courses are internal and in some instances the department will pay to attend external courses or attain professional qualifications. There are also great training and development schemes that exist in HMRC
Career path
Business Engagement Co-ordinator
HMRC
Started 04/2021 to PresentData Analyst
HMRC
From 01/2013 to 03/2021Risk & Intelligence Analyst
HMRC
From 04/2009 to 12/2012Company
What do you like about your job and the company?
As the main liaison between HMRC's risking team and Compliance Team I know my actions ensure there is work available for staff, that this work is varied and that ultimately this provides the Government of the day with the funds they need to ensure their priorities are covered. Changing priorities can mean that projects can be pulled at short notice or if a project is particularly successful requirements may change to increase the numbers delivered. It's a lot of responsibility to ensure thousands of enquiry cases are delivered to bring in the funds that keep the country running but when I know I've done all I can to ensure a smooth process, it's a good day.
Greatest achievements
Due to the then imminent departure from the European Union a speedier and more effective process needed to be developed for International Trade authorisation work as HMRC did not have enough staff to continue the existing manual checks (these checks were not needed when trading within Europe so would increase significantly once we left the EU). I developed, built and ran a process that gathered data in bulk from multiple sources - both internal HMRC and third party data sources - this ensured that HMRC met key deadlines to ensure that businesses throughout the UK were able to trade with the Rest of the World once Brexit was finalised. Due to the increased volume of International Trade the old process was not sustainable and with assistance from colleagues created a tool that is still in use and used daily.
Edward
Complaints Manager-Officer
Top Insider Advice
Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.
Mustafa
Assistant Director, Compliance Strategy
Top Insider Advice
If we only did what was comfortable, we would never make any progressions. Challenge is part of growth but if you are your first obstacle, then you will never even try. No matter how ludicrous, never say no to yourself once you remove that impediment then you can start working out what you need to do, if you have the experience or skills, then getting down to complete the application or if you don't have the skills then what can you do to either acquire them or demonstrate you can pick that skill up quickly in the new role. Finally, make sure you read the application and provide them with the information they need to make it easy to appoint you or invite you for interview. The number of applications I see without any reference to the role they are applying for is really disappointing, so make sure what your application says is appropriate.
Stuart
Head of Strategic Estates Insight and Planning
Top Insider Advice
In terms of applications, it sounds obvious, but make sure you read the job advert thoroughly, and tailor your application to evidence your experience of the key things the vacancy-holder is looking for. i've reviewed hundreds of job applications which often fail to do this. In terms of doing your job, be clear on your responsibility and then commit to delivering it with energy. Focus on the most important things that need to be delivered, structure your time well to achieve these, and be sure to consider others as you deliver - hitting a target is great, but not as great if everyone else's delivery has been negatively affected by the way you've worked and interacted - remember to keep the big picture in mind. If you are considering whether to move roles or take on additional/new responsibilities, my advice would be to go for it. It's often easier to stick with what you know, and to find reasons not to try new things - "maybe next month, or next time". In my experience, trying new challenges always builds your experience, resilience and understanding, and as long as you don't change roles really frequently, you will rewarded in your career as a result of taking the plunge.