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Zoe .

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Top Insider Advice

One thing I've found since being in HMRC is that there is a real motivation for the workforce to reflect the diverse society that we serve. The success profiles often used in recruitment can seem daunting, but actually they allow everyone no matter what kind of previous experience we have, to demonstrate those transferable skills, or behaviours, which can be drawn upon, with the right training, to be successful in a brand new role. So don't let anything make you think you don't have what HMRC need or want, whether that be challenging personal circumstances, health difficulties, or lack of prior experience, the Civil Service is here to support everyone in our society, and so it should be made up of a diverse workforce that can accurately represent everyone.

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Career path

Secretariat

HMRC

Started 08/2022 to Present

Telephony Advisor PAYE

HMRC

From 11/2021 to 08/2022

School Health Support Worker

Northwest Boroughs NHS

From 04/2020 to 11/2021

Company

What do you like about your job and the company?

I have always been motivated by working towards something, I like change and progression, the opportunity to try something new. My current position consists of a good variety of tasks with ample development opportunities both integral to the role and the chance to become involved in supporting corporate activities. I really enjoy learning and take an interest in what is going on around the organisation, trying to understand the bigger picture.

Greatest achievements

As a mum I chose to take a drop in pace in terms of my career, dropped to part time hours and tried various different jobs to fit around family, de-prioritising my own ambitions. I found that I quickly became unsatisfied in some of these less challenging roles and needed to get myself back on track. I applied for HMRC and secured a customer services role at AO level which I always intended to be my "foot in the door". As soon as I completed my probation I began taking on every development opportunity and looking at jobs on promotion. I was successful in gaining my first promotion within 8 months, and have gone from AO to SO in just over 2 years, which has felt like such an achievement after spending years making sideways moves and worrying that I couldn't juggle career and family. During this time, and with the support of the HMRC staff networks, I have also been through a substantial personal journey, battling to gain an autism diagnosis for my oldest child before he goes up to high school. My manager, team and everyone I have encountered in the various staff networks have been absolutely amazing, and I don't know if I'd have had the strength to get through that process had I been in a different situation!

Other insiders

Viola .

Top Insider Advice

Identify your long term career aspirations, set specific goals and achievable goals to guide your progression Take advantage of training programmes, workshops, and seminars to enhance your skills and knowledge Take on new challenges - volunteer for projects or tasks outside your daily responsibilities Smile - build relationships with peers, leaders, mentors Prioritise your well-being, maintain a healthy work life balance, always set boundaries

Lubna

Tax specialist/Manager/Techical leader

Top Insider Advice

When I moved from Pakistan, I was told by many that the only jobs I can get is working in a shop as graduate careers aren't for us. The fact that I didn't take their word made such a difference. Self-belief is the first part of the equation and once you have that, top it up with doing your research and acting on it as actions make the most difference. There is a lot of material available for applications and what it takes to be a civil servant at HMRC. Have some time to read and understand it before applying. Lastly, overthinking is not your friend, so my advice is to do your thinking but DO NOT over think and take actions to make a plunge!

Robina

CSG Advisor

Top Insider Advice

Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.

Discussions with Zoe
Can you tell me what your first year was like?
in Career Tips·Tuesday, January 31, 2023
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