Insider profil
Keen to receive questions about
Top Insider Advice
Always be yourself, it you make a mistake then admit it, we are only human. Listen to the views of others around you. Treat staff how you would like to be treated but bear that everyone is individual and treat them accordingly.
Career path
CDIO Borders & Trade Recruitment and Workforce Lead
HMRC CDIO Borders and Tade
Started 12/2021 to PresentCB&I People and Business Operations Guild Lead
HMRC Cusoms Borders and International
From 02/2020 to 11/2021Recruiter
HMRC
From 12/2016 to 01/2020Company
What do you like about your job and the company?
I enjoy the challenges that being recruitment lead brings. I have a small team of recruiters, who deal with all our permanent recruitment for CDIO Borders & Trade. Processes change quite quickly and over the last few months there have been organisation changes as well, so feel that I am always learning and updating my knowledge.
Greatest achievements
Before COVID my team were nominated for a HMRC peoples award, where we were invited to a ceremony in London. It was lovely for the team to be recognised for all the hard work that they do.
Edward
Complaints Manager-Officer
Top Insider Advice
Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.
Gordon
Risk Analyst
Top Insider Advice
There are a huge number of roles within HMRC and the wider Civil Service. There will be some that really suit your skills. Where there is a gap, the training and development opportunities available will give you every chance to fill that gap and find that role where you can excel. You will find management want you to improve and will encourage your development, whether within your current role or to achieve the abilities to change to somewhere else you can be better. Self-belief used properly can be your strongest skill.
Chris .
Top Insider Advice
Something that has helped me to move up in my career at HMRC is taking on new tasks from working on additional projects for the HO's in Customs to training new starters to the business. I actually wrote and delivered a training package for new starters when I was AO in Customs, I felt this not only increased my skillset but it also helped me to make sure that anyone starting in the same role as me learnt the job from the perspective of an AO. I have also taken on projects where I have led a group of people, for example, clearing an email inbox where we had a large number of emails. I delegated colleagues to cover particular time slots, making sure that the emails that had been waiting the longest for a response were dealt with first.