Insider profil
Keen to receive questions about
Top Insider Advice
Always be yourself, it you make a mistake then admit it, we are only human. Listen to the views of others around you. Treat staff how you would like to be treated but bear that everyone is individual and treat them accordingly.
Career path
CDIO Borders & Trade Recruitment and Workforce Lead
HMRC CDIO Borders and Tade
Started 12/2021 to PresentCB&I People and Business Operations Guild Lead
HMRC Cusoms Borders and International
From 02/2020 to 11/2021Recruiter
HMRC
From 12/2016 to 01/2020Company
What do you like about your job and the company?
I enjoy the challenges that being recruitment lead brings. I have a small team of recruiters, who deal with all our permanent recruitment for CDIO Borders & Trade. Processes change quite quickly and over the last few months there have been organisation changes as well, so feel that I am always learning and updating my knowledge.
Greatest achievements
Before COVID my team were nominated for a HMRC peoples award, where we were invited to a ceremony in London. It was lovely for the team to be recognised for all the hard work that they do.
Hayley
Operations and Comm's Lead
Top Insider Advice
You will bring a unique perspective to a role as your experience will have been different from that of others. Don't be afraid to bring that to the fore, it is what makes you, you and brings a valuable contribution to a team. I wish I'd thought this more when I first joined the Civil Service!
Edward
Complaints Manager-Officer
Top Insider Advice
Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.
Zoe
Secretariat
Top Insider Advice
One thing I've found since being in HMRC is that there is a real motivation for the workforce to reflect the diverse society that we serve. The success profiles often used in recruitment can seem daunting, but actually they allow everyone no matter what kind of previous experience we have, to demonstrate those transferable skills, or behaviours, which can be drawn upon, with the right training, to be successful in a brand new role. So don't let anything make you think you don't have what HMRC need or want, whether that be challenging personal circumstances, health difficulties, or lack of prior experience, the Civil Service is here to support everyone in our society, and so it should be made up of a diverse workforce that can accurately represent everyone.