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Top Insider Advice
I wouldn't describe the first half of my Civil Service job history as a career, more a means to an end. Until I joined HMRC I had no idea what I wanted from a job and what motivated me, and I expected that to continue for years to come. It was only when I started my first tax compliance role that I quickly learned that I found the job very interesting and that I was good at it; the perfect combination. Without realising it I had developed a lot of the skills and attributes which you need in this type of role from some of my previous jobs; a keen eye for detail, instinctively examining the little things which don't seem quite right, and most importantly, being very, very nosy! What I did learn from my earlier Civil Service career was that if I wanted to reach the more senior grades that nobody was going to carry me on their shoulders to get me there and I needed to seek out my own opportunities to develop my skills and experience. I knew the limitations of my earlier roles in terms of developing my skills and realised I needed to work a variety of roles to gain that wide ranging experience. I moved initially from a wholly admin role to a decision making role and the skills I learned there still stand me in good stead today. I then moved to a junior manager role to gain some valuable leadership experience and improve my confidence. Therefore, my biggest advice would be if you've got a role or career in mind don't be afraid to move around into different roles and different departments. You will be exposed to different types of work and gain wider experience and along the way you may find that perfect combination of interesting work and being good at it too. Once you've found something like that, you know where your career likely lies. Also, ask for career help from those who've been around the block. Seek out a mentor or resources such as this to guide you on your career path and advise you if you feel you need that help.
Career path
Civil Investigator
HM Revenue and Customs
Started 06/2016 to PresentFront Line Manager
Department for Work and Pensions
From 01/2016 to 06/2016Immigration Caseworker
Home Office
From 09/2014 to 12/2015Company
What do you like about your job and the company?
Because I investigate suspected fraud involving any tax HMRC are responsible for, which could involve any types of entity such as individuals, companies, even charities, it means variety is a huge part of the job. One day I'm preparing an application to the Tax Tribunal to obtain approval to request statements from a bank, the next I'm sat across the table from somebody I've accused of fraud seeking to gain as much information from them as possible. It is fascinating to understand, unravel and then prove to the required evidential standard, how someone has committed fraud, how much they benefitted by, where the money was hidden, what it was spent on etc. In addition to that, the part of FIS I work in allows a great deal of freedom and flexibility in how I work. My standard working week is 37 hours but I can choose to work more or less than that depending on the balance of my flexible working hours scheme. Depending on whether I have any meetings planned I can also work those hours as I like. I could work 7am to 10am and take a break for a couple of hours to run some errands and then return at 12 and carry on with my day. Because of my experience I also have the freedom to decide how I will carry out an investigation and develop my own strategy for each case (all with my manager's awareness of course!). The most rewarding part of the job is bringing money into the public purse to fund the UK's vital public services. When I've managed to obtain that money from somebody who has been committing fraud it feels extra rewarding; knowing that money isn't funding someone's lavish lifestyle anymore but goes to our hospitals, police, schools and every other area which needs it to allow society to properly function.
Greatest achievements
Over two years I had been working on an investigation which involved around 30 entities suspected of a large, complex fraud. My work started from the very bottom; understanding who was involved, what businesses they were involved in, the assets they owned, the lifestyles they were living and most importantly, how much income they were receiving that I could charge tax on. I spent the best part of 12 months carrying out wide ranging research on these issues using HMRC and open-source systems. I then brought three Tax Specialist Programme colleagues into the investigation to convert that very jumbled research into something coherent which I could present to a judge to obtain their approval to obtain statements for dozens of bank accounts which the entities controlled. The exposure my colleagues had on this work led to one of them streaming into the Fraud Investigation Service to continue their future career as a Civil Investigator. After almost two years I presented my application to the judge and answered their questions for four hours before they approved everything I was applying for. The evidence I obtained from the banks was crucial in proving my case and I identified around £1million of tax at risk. Whilst that was incredibly satisfying, my proudest moment was receiving a commendation from the judge for the quality of the application. I also used examples of the work I'd done on this investigation as part of my job application for my current role as a G7 Civil Investigator, showing those on the panel I was capable of leading some of the most serious and complex investigations anywhere in HMRC.
Daniel S
Top Insider Advice
I never thought I would get onto the TSP. I had to push myself out of my comfort zone to attend the assessment centres, take part in all of the activities. I continue to do so with my day job - I don't like presenting, but I do lots of it. It builds confidence and resilience. Rationalise what's the worse that could happen by trying something new, or taking on a new challenge. For me, with the assessment centre, if I didn't get accepted - so be it. I got good experience of interviewing. Met new and interesting people, and got free food from attending the assessment centre (back when they were in person). Once I told myself these things, I pushed myself out my comfort zone to attend the day. I had worked hard to get the invite, so although I wasn't confident in going and being myself, that's what I had to do and it worked out well. Take the set backs as opportunities to reflect, develop and learn from. Keep pushing through set backs and pushing yourself out of your normal comfort zone to be able to achieve the goals you set for yourself.
Pete
Situational Awareness Officer
Top Insider Advice
Once established the keep your options open. The department and Civil Service are vast, work is varied and options are unlimited. Look for opportunities to expand your knowledge, experience and contacts.
Gordon
Risk Analyst
Top Insider Advice
There are a huge number of roles within HMRC and the wider Civil Service. There will be some that really suit your skills. Where there is a gap, the training and development opportunities available will give you every chance to fill that gap and find that role where you can excel. You will find management want you to improve and will encourage your development, whether within your current role or to achieve the abilities to change to somewhere else you can be better. Self-belief used properly can be your strongest skill.