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I wouldn't describe the first half of my Civil Service job history as a career, more a means to an end. Until I joined HMRC I had no idea what I wanted from a job and what motivated me, and I expected that to continue for years to come. It was only when I started my first tax compliance role that I quickly learned that I found the job very interesting and that I was good at it; the perfect combination. Without realising it I had developed a lot of the skills and attributes which you need in this type of role from some of my previous jobs; a keen eye for detail, instinctively examining the little things which don't seem quite right, and most importantly, being very, very nosy! What I did learn from my earlier Civil Service career was that if I wanted to reach the more senior grades that nobody was going to carry me on their shoulders to get me there and I needed to seek out my own opportunities to develop my skills and experience. I knew the limitations of my earlier roles in terms of developing my skills and realised I needed to work a variety of roles to gain that wide ranging experience. I moved initially from a wholly admin role to a decision making role and the skills I learned there still stand me in good stead today. I then moved to a junior manager role to gain some valuable leadership experience and improve my confidence. Therefore, my biggest advice would be if you've got a role or career in mind don't be afraid to move around into different roles and different departments. You will be exposed to different types of work and gain wider experience and along the way you may find that perfect combination of interesting work and being good at it too. Once you've found something like that, you know where your career likely lies. Also, ask for career help from those who've been around the block. Seek out a mentor or resources such as this to guide you on your career path and advise you if you feel you need that help.
Career path
Civil Investigator
HMRC
Started 06/2016 to PresentFront Line Manager
HMRC
From 01/2016 to 06/2016Immigration Caseworker
HMRC
From 09/2014 to 12/2015Company
What do you like about your job and the company?
Because I investigate suspected fraud involving any tax HMRC are responsible for, which could involve any types of entity such as individuals, companies, even charities, it means variety is a huge part of the job. One day I'm preparing an application to the Tax Tribunal to obtain approval to request statements from a bank, the next I'm sat across the table from somebody I've accused of fraud seeking to gain as much information from them as possible. It is fascinating to understand, unravel and then prove to the required evidential standard, how someone has committed fraud, how much they benefitted by, where the money was hidden, what it was spent on etc. In addition to that, the part of FIS I work in allows a great deal of freedom and flexibility in how I work. My standard working week is 37 hours but I can choose to work more or less than that depending on the balance of my flexible working hours scheme. Depending on whether I have any meetings planned I can also work those hours as I like. I could work 7am to 10am and take a break for a couple of hours to run some errands and then return at 12 and carry on with my day. Because of my experience I also have the freedom to decide how I will carry out an investigation and develop my own strategy for each case (all with my manager's awareness of course!). The most rewarding part of the job is bringing money into the public purse to fund the UK's vital public services. When I've managed to obtain that money from somebody who has been committing fraud it feels extra rewarding; knowing that money isn't funding someone's lavish lifestyle anymore but goes to our hospitals, police, schools and every other area which needs it to allow society to properly function.
Greatest achievements
Over two years I had been working on an investigation which involved around 30 entities suspected of a large, complex fraud. My work started from the very bottom; understanding who was involved, what businesses they were involved in, the assets they owned, the lifestyles they were living and most importantly, how much income they were receiving that I could charge tax on. I spent the best part of 12 months carrying out wide ranging research on these issues using HMRC and open-source systems. I then brought three Tax Specialist Programme colleagues into the investigation to convert that very jumbled research into something coherent which I could present to a judge to obtain their approval to obtain statements for dozens of bank accounts which the entities controlled. The exposure my colleagues had on this work led to one of them streaming into the Fraud Investigation Service to continue their future career as a Civil Investigator. After almost two years I presented my application to the judge and answered their questions for four hours before they approved everything I was applying for. The evidence I obtained from the banks was crucial in proving my case and I identified around £1million of tax at risk. Whilst that was incredibly satisfying, my proudest moment was receiving a commendation from the judge for the quality of the application. I also used examples of the work I'd done on this investigation as part of my job application for my current role as a G7 Civil Investigator, showing those on the panel I was capable of leading some of the most serious and complex investigations anywhere in HMRC.
Robina
CSG Advisor
Top Insider Advice
Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.
Zoe
Senior Project Manager - Locations Programme
Top Insider Advice
No matter what job I've done over the years there has always been people impacted by it. Whether I was sorting out a customers Tax, National Insurance record, developing new IT systems, or delivering new policies or even opening new buildings its people that have been affected at the end of it. Its easy to forget when wrapped up in the day to day activities of your job, that I have made life better for a huge amount of people over the years but in tiny bite size chunks
Jim
Portfolio Lead
Top Insider Advice
Find a mentor you are comfortable with. Be prepared to take honest constructive feedback. Create a support network...it's easier than you think.