Insider profil

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Paulina .

Higher Officer, Front Line Manager (FLM)

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Top Insider Advice

Career progression requires effort - expressing a wish to advance ones' career is the bare minimum; however, you have to do all the groundwork, the homework and make all the effort that comes with it - make friends, link with people, search for contacts, browse opportunities, keep applying, find a mentor, volunteer for even the most mundane activities - you never know whom you're going to meet. Learn the Civil Service job application process and practice it, tailoring the applications to each role - and foremost: read the job ad thoroughly, this will help you avoid disappointment further down the line.
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Career path

Higher Officer, Front Line Manager (FLM)

HMRC

Started 12/2021 to Present

Executive Officer, Work Coach

DWP

From 02/2021 to 12/2021

Senior Customer Service Consultant

Emirates Airline

From 06/2007 to 02/2021

Company

What do you like about your job and the company?

There are currently 5 line managers in my business unit and we are a close-knit group, who has each others' backs at all times. We share tasks and workload, supporting our Senior Officer, Business Unit Head in daily tasks. There are opportunities to expand our expertise and stretch our skills in pursuit of career progression.

Other insiders

Hayley

Operations and Comm's Lead

Top Insider Advice

You will bring a unique perspective to a role as your experience will have been different from that of others. Don't be afraid to bring that to the fore, it is what makes you, you and brings a valuable contribution to a team. I wish I'd thought this more when I first joined the Civil Service!

Ranjeet .

Top Insider Advice

For me personally life is all about helping others where you can and also about making memories with the people closest to you. Work life balance is key for me and having the ability to work on a variety of activities, being able to collaborate with various stakeholder. Work out what matters most to you in regards to a job role or career. It is important to find a job role which you enjoy doing and is fulfilling as this will keep you motivated. Do not underestimate yourself, if there is a course you wish to do, if you want to change careers completely, just go for it, reach out for support and guidance.

Paul

Lead Business Manager

Top Insider Advice

Make a difference in whatever you do. The roles in your career may change frequently or be quite stable. You may stick to one profession, end up working in a few or work in one you would never have expected to work in. Your best profession may not yet even exist! But whatever you do - make a positive difference. That difference can be to your customers, the public, the service you provide or the people you work with. It will be different in the roles you do - but make sure you change things for the better.
Discussions with Paulina