Insider profil
Top Insider Advice
Career progression requires effort - expressing a wish to advance ones' career is the bare minimum; however, you have to do all the groundwork, the homework and make all the effort that comes with it - make friends, link with people, search for contacts, browse opportunities, keep applying, find a mentor, volunteer for even the most mundane activities - you never know whom you're going to meet. Learn the Civil Service job application process and practice it, tailoring the applications to each role - and foremost: read the job ad thoroughly, this will help you avoid disappointment further down the line.
Career path
Higher Officer, Front Line Manager (FLM)
HMRC
Started 12/2021 to PresentExecutive Officer, Work Coach
DWP
From 02/2021 to 12/2021Senior Customer Service Consultant
Emirates Airline
From 06/2007 to 02/2021Company
What do you like about your job and the company?
There are currently 5 line managers in my business unit and we are a close-knit group, who has each others' backs at all times. We share tasks and workload, supporting our Senior Officer, Business Unit Head in daily tasks. There are opportunities to expand our expertise and stretch our skills in pursuit of career progression.
Jo
ISBC People Team Leader
Top Insider Advice
Don't underestimate the amount of time needed to apply for CS jobs. You will spend hours getting your behaviours and statement evidence right and that's how it has to be. Get a mentor/s to check your applications before submitting. Have the CS behaviour descriptions open when you are writing your statement, this is what you will be marked against. Tell us the how, I sift regularly and it is frustrating when candidates state @i am an excellent communication' for example, that is good but tell us how you communicate, what makes you so good! I like the STAR model but also the WHO, What, How, Outcome. Tell us your personal story, avoid jargon and write to a complete stranger who knows nothing about you or the department you are applying for.
Paul
Lead Business Manager
Top Insider Advice
Make a difference in whatever you do. The roles in your career may change frequently or be quite stable. You may stick to one profession, end up working in a few or work in one you would never have expected to work in. Your best profession may not yet even exist! But whatever you do - make a positive difference. That difference can be to your customers, the public, the service you provide or the people you work with. It will be different in the roles you do - but make sure you change things for the better.
Terry
Business Support Team Manager
Top Insider Advice
It can be a very daunting experience starting work for a new employer, no matter what your age or experience. On my first day in the office (having never worked in an office before) I dressed in full suit and tie, only to find my colleagues were in smart casual dress. This was 33 years ago and now a simple question could be asked on a platform such as this. Then there are the ways things can sometimes be explained incorrectly, it's not anyone's fault. Generally no one is specifically trained in dealing with the diverse nature that working/office life can bring. Rest assured HMRC is a great place to work and One of HMRC's Values is that we are innovative, We are committed to continuous improvement and to developing ourselves. Another is that we are professional, We partner with others and collaborate within and across teams to achieve great results.