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Hayley .

Operations and Comm's Lead

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Chief Digital Information Office (CDIO)

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Top Insider Advice

You will bring a unique perspective to a role as your experience will have been different from that of others. Don't be afraid to bring that to the fore, it is what makes you, you and brings a valuable contribution to a team. I wish I'd thought this more when I first joined the Civil Service!

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Career path

Operations and Comm's Lead

HMRC

Started 07/2022 to Present

Parliamentary Engagement and Reactive Briefing

Cabinet Office

From 08/2021 to 07/2022

Private Secretary to Director

HMRC

From 04/2019 to 07/2021

Company

What do you like about your job and the company?

Working alongside people who are passionate about the positive change that user centred design provides is hugely inspiring. There is a huge mix of working styles, across a range of tools and people work flexibly with each other to achieve the right results. The team ethos is supportive and open-minded to new ideas and ways of working.

Greatest achievements

Other insiders

Lesley

Business Management Unit Higher Officer

Top Insider Advice

Try different areas. Don't stick to one

Sue

Operational Lead

Top Insider Advice

I have been very lucky in that I have almost always been given a role (or applied for one) that I have enjoyed in HMRC (or earlier departments). If you show that you are keen to learn and willing to listen, then you will find that opportunities will present themselves to you and you will progress in your career. When I was told that I would have to undertake taxes training in 2005, I was horrified. Having been trained in National Insurance and done various management roles, I thought that tax would be just too hard for me and that I wouldn't pass the exams. However, I committed wholeheartedly to the training programme. I studied hard and passed all the exams first time - even though my daughter was still a baby so I was constantly exhausted as well as having to travel to London once a week for 18 months for my tutorials!

Alan

Customer Compliance Manager

Top Insider Advice

It is important to keep trying. Not everybody will make it first time, I did not when applying for Tax Professional Training, but I was put on a reserve list and called up later. Many do not make it first time but they do make it second time round. The process for recruitment can be long, but do not get disheartened, this is to give everybody the best chance of being accepted. If you can, get feedback and consider it for future applications. Feedback will often point our your weak area that can easily be improved with a bit of practice. If you do get on a training programme, be aware that though tough, they want you to succeed and will do everything they can to support you in achieving the end goal. Do say if you need extra support, they cannot provide it unless you tell them you need it. I am dyslexic and they took this into account for exams providing computer rather than writing and also extra time for reading.

Discussions with Hayley
How would you describe this company in 3 words?
in Career Tips·Friday, October 28, 2022
1 response
21 views
What is the work environment like?
in Career Tips·Tuesday, April 4, 2023
Picture of Paul
2 responses
83 views