Having a positive attitude and having the ability to complete a task is rewarding and you feel that you have made a difference.

No matter what job I've done over the years there has always been people impacted by it. Whether I was sorting out a customers Tax, National Insurance record, developing new IT systems, or delivering new policies or even opening new buildings its people that have been affected at the end of it. Its easy to forget when wrapped up in the day to day activities of your job, that I have made life better for a huge amount of people over the years but in tiny bite size chunks

I've been a Civil Servant for 34 years, starting as an AO in what was DHSS, processing benefit claims. This was a real baptism of fire, dealing with desperate people and desperate situations and exposed me to parts of the population that were a long way from my life. I learned good people skills from this and a real focus on how important good customer service is-doing what you say you will and still having to deliver even when things are difficult or unpopular. This gave me a good grounding for moving onto National Insurance in a compliance role for business and individuals. HMRC merged in 1999 with NI and that was the start of my accidental career. I'm proud to have worked my way up from the bottom as I believe it made me who I am. Whilst no against direct entrance programmes, gaining experience within different grades and roles creates a rounded person.