Insider profil

Picture of Sandra

Sandra .

Tax Investigator

Ask me a question
Customer Compliance

Keen to receive questions about

ApplicationsCareer DevelopmentInterview AdviceOur Culture

Top Insider Advice

I've been a Civil Servant for 34 years, starting as an AO in what was DHSS, processing benefit claims. This was a real baptism of fire, dealing with desperate people and desperate situations and exposed me to parts of the population that were a long way from my life. I learned good people skills from this and a real focus on how important good customer service is-doing what you say you will and still having to deliver even when things are difficult or unpopular. This gave me a good grounding for moving onto National Insurance in a compliance role for business and individuals. HMRC merged in 1999 with NI and that was the start of my accidental career. I'm proud to have worked my way up from the bottom as I believe it made me who I am. Whilst no against direct entrance programmes, gaining experience within different grades and roles creates a rounded person.
Read more advice

Career path

Tax Investigator

HMRC

Started 04/1999 to Present

Company

What do you like about your job and the company?

I'd never managed a project before in previous roles and my last grade. Being a G7 stretches me to a high level and there have been times when I doubted myself. However I've discovered that whilst not being the most technically gifted person I'm really good at bringing people together, being focussed on a task and delivering it as well as developing strategy and direction. I've worked hard to upskill and develop my teams giving them the skills to do this type of work and in doing so seem to have become a strong advocate for learning and capability. My local learning lead looks to me for a lot of advice and help in developing training which ahs been something that's come as an add on to my job.

Greatest achievements

I worked on a property taskforce project and loved the work. It was interesting and challenging dealing with customers who'd failed to declare and pay tax on property disposals, trades and rentals. It led me to become experienced in attending tribunal and in mediation and developed skills in negotiation and being able to separate pivotal information and evidence from the rest. I liked having the autonomy to get on with the work and was motivated by my results. Some of my customers thanked me at the end of their investigations even though they'd been caught out, because I'd dealt with them firmly but fairly and was always transparent about how the enquiry was going and the likely outcomes. I've come across all sorts of customer in this role....
Other insiders

Robina

CSG Advisor

Top Insider Advice

Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.

Hayley

Operations and Comm's Lead

Top Insider Advice

You will bring a unique perspective to a role as your experience will have been different from that of others. Don't be afraid to bring that to the fore, it is what makes you, you and brings a valuable contribution to a team. I wish I'd thought this more when I first joined the Civil Service!

Mary .

Top Insider Advice

Based on my experience spanning multiple departments and roles - from DWP to HMRC, and from operational to leadership positions -here's my top advice for those joining the Civil Service: 1. Look sideways, not just upwards for growth opportunities Embrace additional responsibilities alongside your core role like continuous improvement advocacy, outreach work, and advisory positions. These develop versatile skills and increase your visibility across departments. 2. Step outside your comfort zone to build confidence My transition from behind-the-scenes roles to face-to-face work demonstrates how stretching yourself builds transferable skills and personal resilience that benefit your entire career. 3. Cultural change starts with everyday leadership Challenge negative workplace culture, you don't need formal authority to create positive environments. Building trust and psychological safety pays dividends in team performance. 4. Bring your authentic self to work Diversity of thought and experience strengthens the Civil Service. Authenticity helps create an inclusive environment where everyone can contribute fully. 5. Connect across boundaries Establish or join existing networks that spans different business areas and/or departments. Breaking down silos creates more effective public service delivery and enriches your professional experience. 6. Focus on continuous learning and improvement Commit to evaluation and learning, this demonstrates how reflective practice drives both personal development and better service outcomes. 7. Remember the purpose behind the work Throughout your roles maintain focus on how your work impacts UK citizens and communities - the ultimate measure of success in public service.
Discussions with Sandra