Insider profil

Picture of Sandra

Sandra .

Tax Investigator

Ask me a question
Customer Compliance

Keen to receive questions about

ApplicationsCareer DevelopmentInterview AdviceOur Culture

Top Insider Advice

I've been a Civil Servant for 34 years, starting as an AO in what was DHSS, processing benefit claims. This was a real baptism of fire, dealing with desperate people and desperate situations and exposed me to parts of the population that were a long way from my life. I learned good people skills from this and a real focus on how important good customer service is-doing what you say you will and still having to deliver even when things are difficult or unpopular. This gave me a good grounding for moving onto National Insurance in a compliance role for business and individuals. HMRC merged in 1999 with NI and that was the start of my accidental career. I'm proud to have worked my way up from the bottom as I believe it made me who I am. Whilst no against direct entrance programmes, gaining experience within different grades and roles creates a rounded person.
Read more advice

Career path

Tax Investigator

HMRC

Started 04/1999 to Present

Company

What do you like about your job and the company?

I'd never managed a project before in previous roles and my last grade. Being a G7 stretches me to a high level and there have been times when I doubted myself. However I've discovered that whilst not being the most technically gifted person I'm really good at bringing people together, being focussed on a task and delivering it as well as developing strategy and direction. I've worked hard to upskill and develop my teams giving them the skills to do this type of work and in doing so seem to have become a strong advocate for learning and capability. My local learning lead looks to me for a lot of advice and help in developing training which ahs been something that's come as an add on to my job.

Greatest achievements

I worked on a property taskforce project and loved the work. It was interesting and challenging dealing with customers who'd failed to declare and pay tax on property disposals, trades and rentals. It led me to become experienced in attending tribunal and in mediation and developed skills in negotiation and being able to separate pivotal information and evidence from the rest. I liked having the autonomy to get on with the work and was motivated by my results. Some of my customers thanked me at the end of their investigations even though they'd been caught out, because I'd dealt with them firmly but fairly and was always transparent about how the enquiry was going and the likely outcomes. I've come across all sorts of customer in this role....
Other insiders

Jim

Portfolio Lead

Top Insider Advice

Find a mentor you are comfortable with. Be prepared to take honest constructive feedback. Create a support network...it's easier than you think.

Prudencia O

Top Insider Advice

1. Don’t be afraid to ask for support. No one succeeds alone. Join support networks, find a coach, mentor or sponsor. Get as much help as you can! 2. Step outside your comfort zone and take on new challenges, even if they are a bit scary! Growth doesn’t happen in familiar spaces. Take on challenges that stretch you, that make you uncomfortable and ultimately lead to new skills and greater confidence. 3. Make things happen – look for sideways moves to develop your skills, not just promotions. Think about development programmes. Don’t wait for opportunities to come to you, seek them out, take the initiative and be ready to step up when the moment comes. If you don’t make it happen, nobody will! 4. Resilience is essential. There’ll be lots of disappointments on your journey and times when you wonder whether it’s worth it. I can tell you without a doubt, it is. Keep trying, keep pushing. Remember, every obstacle is an opportunity to rise. Each setback is a chance to grow stronger and to learn something new, and every step you take brings you closer to the top of the ladder. 5. When you succeed in life or in your career, celebrate but also acknowledge that you didn’t do it alone. Nobody does! Above all, don’t pull the ladder up after you! Reach out and help others climb.

Philip

Civil Investigator

Top Insider Advice

I wouldn't describe the first half of my Civil Service job history as a career, more a means to an end. Until I joined HMRC I had no idea what I wanted from a job and what motivated me, and I expected that to continue for years to come. It was only when I started my first tax compliance role that I quickly learned that I found the job very interesting and that I was good at it; the perfect combination. Without realising it I had developed a lot of the skills and attributes which you need in this type of role from some of my previous jobs; a keen eye for detail, instinctively examining the little things which don't seem quite right, and most importantly, being very, very nosy! What I did learn from my earlier Civil Service career was that if I wanted to reach the more senior grades that nobody was going to carry me on their shoulders to get me there and I needed to seek out my own opportunities to develop my skills and experience. I knew the limitations of my earlier roles in terms of developing my skills and realised I needed to work a variety of roles to gain that wide ranging experience. I moved initially from a wholly admin role to a decision making role and the skills I learned there still stand me in good stead today. I then moved to a junior manager role to gain some valuable leadership experience and improve my confidence. Therefore, my biggest advice would be if you've got a role or career in mind don't be afraid to move around into different roles and different departments. You will be exposed to different types of work and gain wider experience and along the way you may find that perfect combination of interesting work and being good at it too. Once you've found something like that, you know where your career likely lies. Also, ask for career help from those who've been around the block. Seek out a mentor or resources such as this to guide you on your career path and advise you if you feel you need that help.
Discussions with Sandra