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Abbey .

Debt Management Complaints manager

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Top Insider Advice

My one piece of advice is “Be-Honest” If you require any reasonable adjustments or assistance, “be honest” in your job application. “Be honest” in your training. If you don’t understand something, then speak up. If you need something to be explained again, “be honest” and say you didn’t understand. “Be Honest” with your aspirations, aims, goals for your career, there are many opportunities which may be applicable for you. “Be Honest” with yourself and keep your work/life balance right for you. My experience - I have been honest about my dyslexia. I have received additional help and support throughout my entire HMRC experience. I learnt an enormous amount about myself during "Coping strategy sessions" which allowed me to be more honest with myself and my manager. Finally, don’t be scared to question things.

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Career path

Debt Management Complaints manager

HMRC

Started 01/2022 to Present

Individual and Small Business Compliance Caseworker Manager

HMRC

From 01/2019 to 01/2022

Personal Tax Operations Advisor

HMRC

From 06/2017 to 01/2019

Company

What do you like about your job and the company?

One of the main motivations is to change my own thinking and my perception of other people thinking that “I am good at my job even though I am dyslexic” to “My dyslexia helps me to be even better at my job”. I have always had a keen eye for noticing things that don’t look right or if something has been changed. Having these skills are very useful when being an investigator and having to appreciate a deep level of detail. I have a strong desire to understand why? Why something has happened? What has caused the result which has led to an error or mistake? Due to my dyslexia, I am a non-linear thinker which allows me to connect the dots that other people don’t see and there-fore solve problems from a different perspective. I really enjoy this role due to the diversity of the cases, as each case expands my knowledge in my area of tax. This allows me to develop and to be able to do a better job.

Greatest achievements

Throughout my life there have been multiple occasions in different context where I have been put into a position of trust. As a young adult I was trusted to run a day’s coaching for over a hundred people. This included managing other coaches, the running of sessions, while considering everyone’s abilities and ensuring everyone had a lunch break. At the time I was one of the youngest coaches within my area. Having this level of experience was new to me and it felt good to be given this level of trust. Due to the success of the day, I was called upon to run this event again for 3 years running. Another achievement is getting to where I am today. When applying for HMRC I thought I would never get the job. I had such a negative relationship with myself and my dyslexia which resulted in me thinking I wasn’t good enough to do “a role like that”. I have since accepted my dyslexia and now know it helps me do my job with a different perspective to others giving HMRC increased diversity of skills and knowledge.

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For me personally life is all about helping others where you can and also about making memories with the people closest to you. Work life balance is key for me and having the ability to work on a variety of activities, being able to collaborate with various stakeholder. Work out what matters most to you in regards to a job role or career. It is important to find a job role which you enjoy doing and is fulfilling as this will keep you motivated. Do not underestimate yourself, if there is a course you wish to do, if you want to change careers completely, just go for it, reach out for support and guidance.

Jim

Portfolio Lead

Top Insider Advice

Find a mentor you are comfortable with. Be prepared to take honest constructive feedback. Create a support network...it's easier than you think.

Discussions with Abbey
Is there one thing you wish you'd known before you applied?
in Career Tips·Tuesday, August 16, 2022
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8 responses
2120 views
What support for personal development / training is provided?
in Career progression·Wednesday, June 15, 2022
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6 responses
2004 views
Please describe the most enjoyable aspects of your day-to-day role?
in Career Tips·Tuesday, June 14, 2022
3 responses
445 views
What does a day look life in Debt Management as AO??
in Career Tips·Tuesday, February 25, 2025
0 responses
14 views