My main role is to respond accurately to questions that colleagues from other departments within HMRC may have in interpreting legislation and guidance. They may have come across a situation that is unique and are struggling to find an answer on how to deal with it in the correct way. The guidance that is available, together with the legislation and caselaw just may explain their situation and so they raise an enquiry with my team. Should the subject matter be something I lead on, for example securities for tax, then I will check to see if we have had a similar question before which will enable me to answer quickly. If this is not the case, then I will go through the various guidance, notes and legislation to prepare an accurate response. This part of my job I really enjoy as some of the legislation can be complex and difficult to read. I have a time limit in which to prepare a response to ensure things don't drag on or get forgotten about in a busy environment, so planning work around enquiries is crucial. By providing accurate responses, it supports and develops colleagues knowledge base so hopefully avoiding repeat questions on the same topic, which is also an important role of my department.

This sticks out as it involved sending a group of criminals to prison for over 100 years and the effort I put in with my team was huge. I have had some good litigation results and even though you can lose sometimes, I stayed positive and learnt from it. The work I have the greatest sense of personal achievement for is definitely being a swimming coach for a group of athletes who have overcome massive physical and emotional challenges following an organ transplant. The pride of watching someone overcome so many things in their lives to reach the pinnacle of their sport is huge. Helping and supporting them to believe in themselves has been one of my greatest achievements. All the years of coaching swimming at all levels has left me with a desire to teach and pass on knowledge, and I try to do this in my job in HMRC.