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Bal ..

Social Media Support Officer

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Birmingham

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Top Insider Advice

Look for opportunities to build your skills, develop your talents and reach your potential. Sounds very wordy but learning is a lifelong journey and we never know everything I have found that trying something different has kept me happier at work and given me a sense of self satisfaction. It doesn't have to be work related it can include learning any new skill from sewing to pottery. At the moment I am currently spending 30 minutes a week completing learning around marketing and social media which is providing me with skills to better understand my role and that roles around me.

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Career path

Social Media Support Officer

HMRC

Started 07/2021 to Present

Company

What do you like about your job and the company?

I get job satisfaction from being able to help and support new starters by providing them insight and information about HMRC the week before they start. I like to build rapport and alleviate any worries and concerns they may have and put them in touch with others starting on the same day. I enjoy working to tight deadlines and having the opportunity to work on different tasks through out the week. I like to problem solve and look for solutions as to how a task can be completed which often involves researching and engaging with stakeholders in getting answers which could range from incorrect dates on offer letters or welcome emails to updating contact information for new starters. No one week is the same.

Greatest achievements

I achieved a Level 4 Knowledge Based Qualification Award in Operational Delivery (Management). At the time I was a Front-Line manager within Customer Services in Benefits and Credits managing a team of 12 people. I studied for the qualification alongside my day job and set aside 3 hrs each week to complete assessments and study for exams. I found the qualification challenging as it had been 20 years since I had done any sort of formal learning. The course allowed me to step back into formal learning and also support others who decided to take up learning after me with coaching on how they should approach the assessments.

Other insiders

Zoe

Senior Project Manager - Locations Programme

Top Insider Advice

No matter what job I've done over the years there has always been people impacted by it. Whether I was sorting out a customers Tax, National Insurance record, developing new IT systems, or delivering new policies or even opening new buildings its people that have been affected at the end of it. Its easy to forget when wrapped up in the day to day activities of your job, that I have made life better for a huge amount of people over the years but in tiny bite size chunks

Abbey

Debt Management Complaints manager

Top Insider Advice

My one piece of advice is “Be-Honest” If you require any reasonable adjustments or assistance, “be honest” in your job application. “Be honest” in your training. If you don’t understand something, then speak up. If you need something to be explained again, “be honest” and say you didn’t understand. “Be Honest” with your aspirations, aims, goals for your career, there are many opportunities which may be applicable for you. “Be Honest” with yourself and keep your work/life balance right for you. My experience - I have been honest about my dyslexia. I have received additional help and support throughout my entire HMRC experience. I learnt an enormous amount about myself during "Coping strategy sessions" which allowed me to be more honest with myself and my manager. Finally, don’t be scared to question things.

Stuart

Head of Strategic Estates Insight and Planning

Top Insider Advice

In terms of applications, it sounds obvious, but make sure you read the job advert thoroughly, and tailor your application to evidence your experience of the key things the vacancy-holder is looking for. i've reviewed hundreds of job applications which often fail to do this. In terms of doing your job, be clear on your responsibility and then commit to delivering it with energy. Focus on the most important things that need to be delivered, structure your time well to achieve these, and be sure to consider others as you deliver - hitting a target is great, but not as great if everyone else's delivery has been negatively affected by the way you've worked and interacted - remember to keep the big picture in mind. If you are considering whether to move roles or take on additional/new responsibilities, my advice would be to go for it. It's often easier to stick with what you know, and to find reasons not to try new things - "maybe next month, or next time". In my experience, trying new challenges always builds your experience, resilience and understanding, and as long as you don't change roles really frequently, you will rewarded in your career as a result of taking the plunge.

Discussions with Bal .
Hi sam, would you be able to describe a typical day in your role as customer advisor?
in Career Tips·Monday, January 15, 2024
4 responses
472 views
how to contact HR
in Application process·Thursday, July 13, 2023
6 responses
244 views