Insider profil

Picture of Bal .

Bal ..

Social Media Support Officer

Ask me a question
Birmingham

Keen to receive questions about

Everyday LifeOur CultureRoleWhy usWork & Life with Us

Top Insider Advice

Look for opportunities to build your skills, develop your talents and reach your potential. Sounds very wordy but learning is a lifelong journey and we never know everything I have found that trying something different has kept me happier at work and given me a sense of self satisfaction. It doesn't have to be work related it can include learning any new skill from sewing to pottery. At the moment I am currently spending 30 minutes a week completing learning around marketing and social media which is providing me with skills to better understand my role and that roles around me.
Read more advice

Career path

Social Media Support Officer

HMRC

Started 07/2021 to Present

Company

What do you like about your job and the company?

I get job satisfaction from being able to help and support new starters by providing them insight and information about HMRC the week before they start. I like to build rapport and alleviate any worries and concerns they may have and put them in touch with others starting on the same day. I enjoy working to tight deadlines and having the opportunity to work on different tasks through out the week. I like to problem solve and look for solutions as to how a task can be completed which often involves researching and engaging with stakeholders in getting answers which could range from incorrect dates on offer letters or welcome emails to updating contact information for new starters. No one week is the same.

Greatest achievements

I achieved a Level 4 Knowledge Based Qualification Award in Operational Delivery (Management). At the time I was a Front-Line manager within Customer Services in Benefits and Credits managing a team of 12 people. I studied for the qualification alongside my day job and set aside 3 hrs each week to complete assessments and study for exams. I found the qualification challenging as it had been 20 years since I had done any sort of formal learning. The course allowed me to step back into formal learning and also support others who decided to take up learning after me with coaching on how they should approach the assessments.
Other insiders

Pete

Situational Awareness Officer

Top Insider Advice

Once established the keep your options open. The department and Civil Service are vast, work is varied and options are unlimited. Look for opportunities to expand your knowledge, experience and contacts.

Zoe

Senior Project Manager - Locations Programme

Top Insider Advice

No matter what job I've done over the years there has always been people impacted by it. Whether I was sorting out a customers Tax, National Insurance record, developing new IT systems, or delivering new policies or even opening new buildings its people that have been affected at the end of it. Its easy to forget when wrapped up in the day to day activities of your job, that I have made life better for a huge amount of people over the years but in tiny bite size chunks

Louise

Benefit lead

Top Insider Advice

I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.
Discussions with Bal .
Hi sam, would you be able to describe a typical day in your role as customer advisor?
in Career Tips·Monday, January 15, 2024
4 responses
533 views
What's your top tip for doing well at interview?
in Career Tips·Tuesday, September 6, 2022
Picture of Darrell
Picture of Jim
8 responses
2718 views
how to contact HR
in Application process·Thursday, July 13, 2023
6 responses
345 views
If I have accepted a provisional offer with HMRC, how long does a pre-employment checks take?
in Application process·Friday, December 8, 2023
3 responses
540 views