Insider profil
Keen to receive questions about
Top Insider Advice
Look for opportunities to build your skills, develop your talents and reach your potential. Sounds very wordy but learning is a lifelong journey and we never know everything I have found that trying something different has kept me happier at work and given me a sense of self satisfaction. It doesn't have to be work related it can include learning any new skill from sewing to pottery. At the moment I am currently spending 30 minutes a week completing learning around marketing and social media which is providing me with skills to better understand my role and that roles around me.
Career path
Social Media Support Officer
HMRC
Started 07/2021 to PresentCompany
What do you like about your job and the company?
I get job satisfaction from being able to help and support new starters by providing them insight and information about HMRC the week before they start. I like to build rapport and alleviate any worries and concerns they may have and put them in touch with others starting on the same day. I enjoy working to tight deadlines and having the opportunity to work on different tasks through out the week. I like to problem solve and look for solutions as to how a task can be completed which often involves researching and engaging with stakeholders in getting answers which could range from incorrect dates on offer letters or welcome emails to updating contact information for new starters. No one week is the same.
Greatest achievements
I achieved a Level 4 Knowledge Based Qualification Award in Operational Delivery (Management). At the time I was a Front-Line manager within Customer Services in Benefits and Credits managing a team of 12 people. I studied for the qualification alongside my day job and set aside 3 hrs each week to complete assessments and study for exams. I found the qualification challenging as it had been 20 years since I had done any sort of formal learning. The course allowed me to step back into formal learning and also support others who decided to take up learning after me with coaching on how they should approach the assessments.
Terry
Business Support Team Manager
Top Insider Advice
It can be a very daunting experience starting work for a new employer, no matter what your age or experience. On my first day in the office (having never worked in an office before) I dressed in full suit and tie, only to find my colleagues were in smart casual dress. This was 33 years ago and now a simple question could be asked on a platform such as this. Then there are the ways things can sometimes be explained incorrectly, it's not anyone's fault. Generally no one is specifically trained in dealing with the diverse nature that working/office life can bring. Rest assured HMRC is a great place to work and One of HMRC's Values is that we are innovative, We are committed to continuous improvement and to developing ourselves. Another is that we are professional, We partner with others and collaborate within and across teams to achieve great results.
Louise
Benefit lead
Top Insider Advice
I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.
Rasila
project manager
Top Insider Advice
I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.
