Insider profil
Keen to receive questions about
Top Insider Advice
It can be a very daunting experience starting work for a new employer, no matter what your age or experience. On my first day in the office (having never worked in an office before) I dressed in full suit and tie, only to find my colleagues were in smart casual dress. This was 33 years ago and now a simple question could be asked on a platform such as this. Then there are the ways things can sometimes be explained incorrectly, it's not anyone's fault. Generally no one is specifically trained in dealing with the diverse nature that working/office life can bring. Rest assured HMRC is a great place to work and One of HMRC's Values is that we are innovative, We are committed to continuous improvement and to developing ourselves. Another is that we are professional, We partner with others and collaborate within and across teams to achieve great results.
Career path
Business Support Team Manager
HMRC
Started 04/1990 to PresentCompany
What do you like about your job and the company?
Throughout my career I have proactively participated in the vast array of development opportunities on offer. I have been a National Vocational Qualification Assessor. I have completed qualifications in Operational Delivery Profession. I have been a Prince's Trust Team Development Coach. These have all developed my confidence and allowed me to demonstrate strong evidence of Civil Service Behaviours in applications and at interview. I am passionate about showcasing HMRC as a great place to work. The mention of working for HMRC is usually a conversation killer but asking people to stop and think about what tax is used to pay for such as health, welfare, education and defence turns it into an interesting topic. The opportunities available to keep stretching and reaching for the next goal and the support given in an extremely diverse and inclusive environment are fantastic.
Greatest achievements
HMRC offers many development opportunities, it's not just about the day job (although this is vitally important). I have been proactive throughout my career in developing myself. Each time building on my previous achievement. For instance, I took the National Vocational Qualification Level 3 in Customer Service and then Administration. I then became an NVQ Assessor myself. Having demonstrated my ability and desire to help others, I recognised that I wanted to build my leadership skills. Becoming a Prince's Trust Team Development Coach enabled me to work with young, unemployed adults to build their confidence. They worked towards their own NVQ in employability skills, and I was in a good position to help them achieve this as well as helping them budget for their food whilst on a residential week, raise money to enhance a sensory garden for young disabled adults and visit them at work experience placements. Raising money for the sensory garden was done through activities such as supermarket bag packing at the tills, car washes. Also a sponsored abseil off a viaduct. The transferrable skills I have acquired by constantly thinking about what I do next to prepare me for the next step in my career, have been put to good use.
Sue
Operational Lead
Top Insider Advice
I have been very lucky in that I have almost always been given a role (or applied for one) that I have enjoyed in HMRC (or earlier departments). If you show that you are keen to learn and willing to listen, then you will find that opportunities will present themselves to you and you will progress in your career. When I was told that I would have to undertake taxes training in 2005, I was horrified. Having been trained in National Insurance and done various management roles, I thought that tax would be just too hard for me and that I wouldn't pass the exams. However, I committed wholeheartedly to the training programme. I studied hard and passed all the exams first time - even though my daughter was still a baby so I was constantly exhausted as well as having to travel to London once a week for 18 months for my tutorials!
Rasila
project manager
Top Insider Advice
I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.
Gordon
Risk Analyst
Top Insider Advice
There are a huge number of roles within HMRC and the wider Civil Service. There will be some that really suit your skills. Where there is a gap, the training and development opportunities available will give you every chance to fill that gap and find that role where you can excel. You will find management want you to improve and will encourage your development, whether within your current role or to achieve the abilities to change to somewhere else you can be better. Self-belief used properly can be your strongest skill.