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Top Insider Advice
I have been very lucky in that I have almost always been given a role (or applied for one) that I have enjoyed in HMRC (or earlier departments). If you show that you are keen to learn and willing to listen, then you will find that opportunities will present themselves to you and you will progress in your career. When I was told that I would have to undertake taxes training in 2005, I was horrified. Having been trained in National Insurance and done various management roles, I thought that tax would be just too hard for me and that I wouldn't pass the exams. However, I committed wholeheartedly to the training programme. I studied hard and passed all the exams first time - even though my daughter was still a baby so I was constantly exhausted as well as having to travel to London once a week for 18 months for my tutorials!
Career path
Operational Lead
HM Revenue and Customs
Started 02/1987 to PresentCompany
What do you like about your job and the company?
Our work is fast-paced and varied - with a lot of pressure at times to deliver our KPIs. Despite the pressure, my Teams take tremendous pride in their work and will go out of their way to deliver what is asked of them. Even though we are scattered throughout the UK, we feel like a family as we have been through so much together in the past twelve months. We have built up a very strong supportive culture where everyone cares about the welfare of their colleagues. My own Manager trusts me to get on and deliver what I'm expected but is always there if I need their help or advice. They are my 'safe space' to let off steam about how things are going!
Greatest achievements
HMRC takes the development of its people very seriously. Having been a manager for many years, I was fortunate to be accepted on the Chartered Managers Degree Apprenticeship scheme in 2018 and have just finished my last assignment and portfolio. This has been 4 years of part-time study and basically a hard slog to complete 13 assignments, a work-based project and a portfolio of evidence to gain a BSc in Professional Management as well as (hopefully!) Chartered Manager status from the Chartered Management Institute. Having left university prematurely after 2 years when I was 20, I am proud to have been able to finally graduate with a 2:1 thanks to the support from HMRC and my manager and wider team. I was allowed one day a week to attend tutorials and was able to do this with support from my colleagues (who covered for me) and encouragement from my family (who put up with my stress and rantings before deadlines!). I am also proud of managing 2 different Teams in Covid Schemes who have been runners up in the Customer Compliance Group Celebrating Success Awards for their exceptional work to collaborate with others to meet incredibly stretching targets.
Chris .
Top Insider Advice
Something that has helped me to move up in my career at HMRC is taking on new tasks from working on additional projects for the HO's in Customs to training new starters to the business. I actually wrote and delivered a training package for new starters when I was AO in Customs, I felt this not only increased my skillset but it also helped me to make sure that anyone starting in the same role as me learnt the job from the perspective of an AO. I have also taken on projects where I have led a group of people, for example, clearing an email inbox where we had a large number of emails. I delegated colleagues to cover particular time slots, making sure that the emails that had been waiting the longest for a response were dealt with first.
Pat .
Recruitment Marketing Advisor
Top Insider Advice
Your job is a way of making money to do things that you want to do with your life. But there are plenty of jobs out there that can also make you happy.
