Insider profil
Keen to receive questions about
Top Insider Advice
Something that has helped me to move up in my career at HMRC is taking on new tasks from working on additional projects for the HO's in Customs to training new starters to the business. I actually wrote and delivered a training package for new starters when I was AO in Customs, I felt this not only increased my skillset but it also helped me to make sure that anyone starting in the same role as me learnt the job from the perspective of an AO. I have also taken on projects where I have led a group of people, for example, clearing an email inbox where we had a large number of emails. I delegated colleagues to cover particular time slots, making sure that the emails that had been waiting the longest for a response were dealt with first.
Career path
Tax Compliance Caseworker
Hmrc
From 06/2024 to 03/2025Customer Service Consultant - Customs and International Trade Helpline
Hmrc
From 11/2020 to 06/2024Company
What do you like about your job and the company?
I'm motivated by doing the best I can for my customer, although I have now moved from Customer Service Group to Compliance Group, I am still dedicated to serving the people and working hard to deliver the best possible service to them. I am excited to now work in Campaigns and Projects to be able to help customers in many different ways.
Greatest achievements
Although not directly related to my work here at HMRC, something I'm particularly proud of was that in March 2020 I set up an organisation in my community to help us get through the Coronavirus Pandemic. We won the bid as an organisation from the City Council to be the only group in our town to be able to run the services needed to get us through from organising volunteers to do shopping for residents who were isolating to providing food parcels to those who needed them and running a team of telephone befrienders to call those who were isolating on their own and needed someone to talk to. I will always be proud that I created this scheme that helped my community to safely get through.
Abbey
Debt Management Complaints manager
Top Insider Advice
My one piece of advice is “Be-Honest” If you require any reasonable adjustments or assistance, “be honest” in your job application. “Be honest” in your training. If you don’t understand something, then speak up. If you need something to be explained again, “be honest” and say you didn’t understand. “Be Honest” with your aspirations, aims, goals for your career, there are many opportunities which may be applicable for you. “Be Honest” with yourself and keep your work/life balance right for you. My experience - I have been honest about my dyslexia. I have received additional help and support throughout my entire HMRC experience. I learnt an enormous amount about myself during "Coping strategy sessions" which allowed me to be more honest with myself and my manager. Finally, don’t be scared to question things.
Robina
CSG Advisor
Top Insider Advice
Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.
Liz
CDIO Borders & Trade Recruitment and Workforce Lead
Top Insider Advice
Always be yourself, it you make a mistake then admit it, we are only human. Listen to the views of others around you. Treat staff how you would like to be treated but bear that everyone is individual and treat them accordingly.
