My greatest achievement was establishing an operational intelligence unit from scratch as part of the wider benefit fraud streamlining overhaul programme. This complex project required strategic vision and meticulous execution across multiple dimensions. The most challenging aspect was integrating local council staff into the civil service - professionals with deep local and fraud legislation knowledge but unfamiliar with civil service systems and culture. I developed a comprehensive onboarding programme that honoured their expertise while building the new skills they needed. This transition required careful management of both practical aspects and emotional responses to significant workplace change. I personally oversaw the logistical challenges of securing appropriate equipment, developing secure information-sharing protocols, and establishing new workspaces that met civil service standards. When budget constraints threatened progress, I implemented creative solutions including equipment-sharing schedules that kept the project on track without compromising operational capabilities. Recognising that standard training wouldn't meet our specialised needs, I developed bespoke programmes covering civil service intelligence gathering, analysis techniques, and cross-agency collaboration. These programmes later became templates adopted by similar units setting up across the UK. The unit's remote team members presented unique management challenges, which I addressed through regular visits, bringing in support from experienced colleagues, structured communication protocols and virtual collaboration tools - innovative approaches that predated widespread remote working practices. Perhaps most valuable was the partnership I established with a counterpart leading a parallel project in northern England. Our regular knowledge-sharing sessions created a continuous improvement cycle that accelerated both teams' progress and established best practices subsequently implemented nationwide. This achievement allowed me to demonstrate not just project management skills but the ability to bring people together across organisational boundaries to create something greater than the sum of its parts - delivering enhanced protection of public funds through more sophisticated intelligence capabilities.