Insider profil
Keen to receive questions about
Top Insider Advice
For me personally life is all about helping others where you can and also about making memories with the people closest to you. Work life balance is key for me and having the ability to work on a variety of activities, being able to collaborate with various stakeholder. Work out what matters most to you in regards to a job role or career. It is important to find a job role which you enjoy doing and is fulfilling as this will keep you motivated. Do not underestimate yourself, if there is a course you wish to do, if you want to change careers completely, just go for it, reach out for support and guidance.
Career path
Talent Acquisition Partner
Hmrc
From 01/2024 to 10/2024Company
What do you like about your job and the company?
I spent a year working voluntarily as a Generalist Advisor at the Citizens Advice Bureau and Law Centre, this was extremely rewarding. I was able to apply the knowledge and skills gained from my legal education, I advised clients on issues relating to employment law, debt, immigration law, welfare benefits and housing. I conducted research and then explained my findings and options available to each client. I also created and completed a detailed and accurate case record for each client. The clients I worked with were so appreciative and grateful and it was evident how much the advice meant to them.
Greatest achievements
I had the challenging task of implementing a new rostering system to 24 areas in a 12-month period. The target was to lead a team of 2 resources and deliver training to Ward Leaders on how to utilise the new system whilst supporting Matrons on how to analyse rosters and achieve cost savings for the Trust. I faced significant reluctance from Ward Leaders resisting this change. I remained resilient, enthusiastic, and presented the benefits of the new system honestly, whilst addressing any concerns in a timely manner. I delivered a blend of clear communication methods through one to ones and drop-in training sessions and created guidance packs to further support training. I exceeded expectations and delivered to 32 areas, 8 above target and saved Ward Leaders an average of 13 hours a week in administrative activity. As well as the significant amount of money spent on Agency Workers.
Sandra
Tax Investigator
Top Insider Advice
I've been a Civil Servant for 34 years, starting as an AO in what was DHSS, processing benefit claims. This was a real baptism of fire, dealing with desperate people and desperate situations and exposed me to parts of the population that were a long way from my life. I learned good people skills from this and a real focus on how important good customer service is-doing what you say you will and still having to deliver even when things are difficult or unpopular. This gave me a good grounding for moving onto National Insurance in a compliance role for business and individuals. HMRC merged in 1999 with NI and that was the start of my accidental career. I'm proud to have worked my way up from the bottom as I believe it made me who I am. Whilst no against direct entrance programmes, gaining experience within different grades and roles creates a rounded person.
Terry
Business Support Team Manager
Top Insider Advice
It can be a very daunting experience starting work for a new employer, no matter what your age or experience. On my first day in the office (having never worked in an office before) I dressed in full suit and tie, only to find my colleagues were in smart casual dress. This was 33 years ago and now a simple question could be asked on a platform such as this. Then there are the ways things can sometimes be explained incorrectly, it's not anyone's fault. Generally no one is specifically trained in dealing with the diverse nature that working/office life can bring. Rest assured HMRC is a great place to work and One of HMRC's Values is that we are innovative, We are committed to continuous improvement and to developing ourselves. Another is that we are professional, We partner with others and collaborate within and across teams to achieve great results.
Robina
CSG Advisor
Top Insider Advice
Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.
