Insider profil
Keen to receive questions about
Top Insider Advice
For me personally life is all about helping others where you can and also about making memories with the people closest to you. Work life balance is key for me and having the ability to work on a variety of activities, being able to collaborate with various stakeholder. Work out what matters most to you in regards to a job role or career. It is important to find a job role which you enjoy doing and is fulfilling as this will keep you motivated. Do not underestimate yourself, if there is a course you wish to do, if you want to change careers completely, just go for it, reach out for support and guidance.
Career path
Talent Acquisition Partner
Hmrc
From 01/2024 to 10/2024Company
What do you like about your job and the company?
I spent a year working voluntarily as a Generalist Advisor at the Citizens Advice Bureau and Law Centre, this was extremely rewarding. I was able to apply the knowledge and skills gained from my legal education, I advised clients on issues relating to employment law, debt, immigration law, welfare benefits and housing. I conducted research and then explained my findings and options available to each client. I also created and completed a detailed and accurate case record for each client. The clients I worked with were so appreciative and grateful and it was evident how much the advice meant to them.
Greatest achievements
I had the challenging task of implementing a new rostering system to 24 areas in a 12-month period. The target was to lead a team of 2 resources and deliver training to Ward Leaders on how to utilise the new system whilst supporting Matrons on how to analyse rosters and achieve cost savings for the Trust. I faced significant reluctance from Ward Leaders resisting this change. I remained resilient, enthusiastic, and presented the benefits of the new system honestly, whilst addressing any concerns in a timely manner. I delivered a blend of clear communication methods through one to ones and drop-in training sessions and created guidance packs to further support training. I exceeded expectations and delivered to 32 areas, 8 above target and saved Ward Leaders an average of 13 hours a week in administrative activity. As well as the significant amount of money spent on Agency Workers.
Alan
Customer Compliance Manager
Top Insider Advice
It is important to keep trying. Not everybody will make it first time, I did not when applying for Tax Professional Training, but I was put on a reserve list and called up later. Many do not make it first time but they do make it second time round. The process for recruitment can be long, but do not get disheartened, this is to give everybody the best chance of being accepted. If you can, get feedback and consider it for future applications. Feedback will often point our your weak area that can easily be improved with a bit of practice. If you do get on a training programme, be aware that though tough, they want you to succeed and will do everything they can to support you in achieving the end goal. Do say if you need extra support, they cannot provide it unless you tell them you need it. I am dyslexic and they took this into account for exams providing computer rather than writing and also extra time for reading.
Edward
Complaints Manager-Officer
Top Insider Advice
Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.
Zoe
Senior Project Manager - Locations Programme
Top Insider Advice
No matter what job I've done over the years there has always been people impacted by it. Whether I was sorting out a customers Tax, National Insurance record, developing new IT systems, or delivering new policies or even opening new buildings its people that have been affected at the end of it. Its easy to forget when wrapped up in the day to day activities of your job, that I have made life better for a huge amount of people over the years but in tiny bite size chunks
