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Customer Strategy and Tax Design

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Top Insider Advice

Identify your long term career aspirations, set specific goals and achievable goals to guide your progression Take advantage of training programmes, workshops, and seminars to enhance your skills and knowledge Take on new challenges - volunteer for projects or tasks outside your daily responsibilities Smile - build relationships with peers, leaders, mentors Prioritise your well-being, maintain a healthy work life balance, always set boundaries

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Career path

VAT Policy - VAT Reliefs, Financial Services and Insurance Premium Tax

Hmrc

From 12/2024 to 03/2025

Company

What do you like about your job and the company?

I am given numerous opportunities to continue learning, with various avenues available for exploration and growth at any time. I appreciate the ability to make decisions and have control over my work, along with the flexibility to manage my time and maintain a healthy work-life balance. I enjoy financial independence and benefit from the financial perks that come with the job, such as discounts, dental insurance, gym memberships, health coverage, and eye tests. I feel a strong sense of purpose and impact, contributing to meaningful work that positively affects our society and country.

Greatest achievements

In my Compliance role, I ensured customers adherence to tax compliance paying the right tax at the right time and managed tax risk. These responsibilities honed my analytical skills and attention to detail. Driven by a passion for public policy, I sought opportunities to transition into a Policy role. I engaged in training, seminars, and job shadowing to gain a deeper understanding of policy development and implementation.

Other insiders

Lubna

Tax specialist/Manager/Techical leader

Top Insider Advice

When I moved from Pakistan, I was told by many that the only jobs I can get is working in a shop as graduate careers aren't for us. The fact that I didn't take their word made such a difference. Self-belief is the first part of the equation and once you have that, top it up with doing your research and acting on it as actions make the most difference. There is a lot of material available for applications and what it takes to be a civil servant at HMRC. Have some time to read and understand it before applying. Lastly, overthinking is not your friend, so my advice is to do your thinking but DO NOT over think and take actions to make a plunge!

Jim

Portfolio Lead

Top Insider Advice

Find a mentor you are comfortable with. Be prepared to take honest constructive feedback. Create a support network...it's easier than you think.

Robina

CSG Advisor

Top Insider Advice

Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.

Discussions with Viola .