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Customer Strategy and Tax Design

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Top Insider Advice

Identify your long term career aspirations, set specific goals and achievable goals to guide your progression Take advantage of training programmes, workshops, and seminars to enhance your skills and knowledge Take on new challenges - volunteer for projects or tasks outside your daily responsibilities Smile - build relationships with peers, leaders, mentors Prioritise your well-being, maintain a healthy work life balance, always set boundaries

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Career path

VAT Policy - VAT Reliefs, Financial Services and Insurance Premium Tax

Hmrc

From 12/2024 to 03/2025

Company

What do you like about your job and the company?

I am given numerous opportunities to continue learning, with various avenues available for exploration and growth at any time. I appreciate the ability to make decisions and have control over my work, along with the flexibility to manage my time and maintain a healthy work-life balance. I enjoy financial independence and benefit from the financial perks that come with the job, such as discounts, dental insurance, gym memberships, health coverage, and eye tests. I feel a strong sense of purpose and impact, contributing to meaningful work that positively affects our society and country.

Greatest achievements

In my Compliance role, I ensured customers adherence to tax compliance paying the right tax at the right time and managed tax risk. These responsibilities honed my analytical skills and attention to detail. Driven by a passion for public policy, I sought opportunities to transition into a Policy role. I engaged in training, seminars, and job shadowing to gain a deeper understanding of policy development and implementation.

Other insiders

Sarah

Communications business partner

Top Insider Advice

I've had a huge variety of roles in HMRC, and I've enjoyed all of them. I've found it's not always necessary to chase promotion. A sideways move to another area can expand your horizons and build your skills and this is recognised when you're ready to take the next step. I've always tried to maintain job satisfaction above all else. I've done a couple of jobs I've really hated, so I moved on and found something else. I've found if I'm happy in my job, I perform better and this is noticed. Also, don't be afraid to ask for opportunities or for what you want. I've always believed 'if you don't ask, you don't get' – the worst that could happen is someone says no and you're no worse off.

Rasila

project manager

Top Insider Advice

I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.

Louise

Benefit lead

Top Insider Advice

I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.

Discussions with Viola .