Based on my experience spanning multiple departments and roles - from DWP to HMRC, and from operational to leadership positions -here's my top advice for those joining the Civil Service: 1. Look sideways, not just upwards for growth opportunities Embrace additional responsibilities alongside your core role like continuous improvement advocacy, outreach work, and advisory positions. These develop versatile skills and increase your visibility across departments. 2. Step outside your comfort zone to build confidence My transition from behind-the-scenes roles to face-to-face work demonstrates how stretching yourself builds transferable skills and personal resilience that benefit your entire career. 3. Cultural change starts with everyday leadership Challenge negative workplace culture, you don't need formal authority to create positive environments. Building trust and psychological safety pays dividends in team performance. 4. Bring your authentic self to work Diversity of thought and experience strengthens the Civil Service. Authenticity helps create an inclusive environment where everyone can contribute fully. 5. Connect across boundaries Establish or join existing networks that spans different business areas and/or departments. Breaking down silos creates more effective public service delivery and enriches your professional experience. 6. Focus on continuous learning and improvement Commit to evaluation and learning, this demonstrates how reflective practice drives both personal development and better service outcomes. 7. Remember the purpose behind the work Throughout your roles maintain focus on how your work impacts UK citizens and communities - the ultimate measure of success in public service.

I've had a huge variety of roles in HMRC, and I've enjoyed all of them. I've found it's not always necessary to chase promotion. A sideways move to another area can expand your horizons and build your skills and this is recognised when you're ready to take the next step. I've always tried to maintain job satisfaction above all else. I've done a couple of jobs I've really hated, so I moved on and found something else. I've found if I'm happy in my job, I perform better and this is noticed. Also, don't be afraid to ask for opportunities or for what you want. I've always believed 'if you don't ask, you don't get' – the worst that could happen is someone says no and you're no worse off.

Never by shy or afraid to try something new and don't expect opportunities to come to you, they might do, if you're in the right place at the right time but mostly, it's about keeping your eyes open. Taking action on your goals and believing in yourself is important, lets face it, you are your own best friend. Be open and flexible and avoid linear thinking as you can miss opportunities right in front of you. Doing something different to your business as usual is a great way to meet new people, network and learn more about yourself.