Insider profil
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Top Insider Advice
Identify your long term career aspirations, set specific goals and achievable goals to guide your progression Take advantage of training programmes, workshops, and seminars to enhance your skills and knowledge Take on new challenges - volunteer for projects or tasks outside your daily responsibilities Smile - build relationships with peers, leaders, mentors Prioritise your well-being, maintain a healthy work life balance, always set boundaries
Career path
VAT Policy - VAT Reliefs, Financial Services and Insurance Premium Tax
Hmrc
From 12/2024 to 03/2025Company
What do you like about your job and the company?
I am given numerous opportunities to continue learning, with various avenues available for exploration and growth at any time. I appreciate the ability to make decisions and have control over my work, along with the flexibility to manage my time and maintain a healthy work-life balance. I enjoy financial independence and benefit from the financial perks that come with the job, such as discounts, dental insurance, gym memberships, health coverage, and eye tests. I feel a strong sense of purpose and impact, contributing to meaningful work that positively affects our society and country.
Greatest achievements
In my Compliance role, I ensured customers adherence to tax compliance paying the right tax at the right time and managed tax risk. These responsibilities honed my analytical skills and attention to detail. Driven by a passion for public policy, I sought opportunities to transition into a Policy role. I engaged in training, seminars, and job shadowing to gain a deeper understanding of policy development and implementation.
Sandra
Tax Investigator
Top Insider Advice
I've been a Civil Servant for 34 years, starting as an AO in what was DHSS, processing benefit claims. This was a real baptism of fire, dealing with desperate people and desperate situations and exposed me to parts of the population that were a long way from my life. I learned good people skills from this and a real focus on how important good customer service is-doing what you say you will and still having to deliver even when things are difficult or unpopular. This gave me a good grounding for moving onto National Insurance in a compliance role for business and individuals. HMRC merged in 1999 with NI and that was the start of my accidental career. I'm proud to have worked my way up from the bottom as I believe it made me who I am. Whilst no against direct entrance programmes, gaining experience within different grades and roles creates a rounded person.
Chris .
Top Insider Advice
Something that has helped me to move up in my career at HMRC is taking on new tasks from working on additional projects for the HO's in Customs to training new starters to the business. I actually wrote and delivered a training package for new starters when I was AO in Customs, I felt this not only increased my skillset but it also helped me to make sure that anyone starting in the same role as me learnt the job from the perspective of an AO. I have also taken on projects where I have led a group of people, for example, clearing an email inbox where we had a large number of emails. I delegated colleagues to cover particular time slots, making sure that the emails that had been waiting the longest for a response were dealt with first.
Abbey
Debt Management Complaints manager
Top Insider Advice
My one piece of advice is “Be-Honest” If you require any reasonable adjustments or assistance, “be honest” in your job application. “Be honest” in your training. If you don’t understand something, then speak up. If you need something to be explained again, “be honest” and say you didn’t understand. “Be Honest” with your aspirations, aims, goals for your career, there are many opportunities which may be applicable for you. “Be Honest” with yourself and keep your work/life balance right for you. My experience - I have been honest about my dyslexia. I have received additional help and support throughout my entire HMRC experience. I learnt an enormous amount about myself during "Coping strategy sessions" which allowed me to be more honest with myself and my manager. Finally, don’t be scared to question things.