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What would you say you should mention in your interview for customer service?

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Picture of Sally
2 responses
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I have an interview and was wondering if I I could get the help for customer service advisor role. What should I mention?

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Rukaiyah K. asked a question to Customer Services

Category: Interview Tips

Date asked: Tuesday, November 18, 2025

Last reviewed: Wednesday, November 19, 2025

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Jim

Portfolio Lead

Think how you would you like to be treated and handled on a call.


What does good customer service look like? Think about when you have received good service and what they did so that you thought that it was really good.

Wednesday, November 19, 2025

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Sally

Marketing and Social Media Advisor

Hi, well done in getting through to interview! My tip is to make use of the whole time you are given for your responses. Be specific with your examples, what YOU did, but don't over complicate it. We're looking to see how you have dealt with scenarios, so listen to the question, keep on track, use the STAR method, and showcase how you would be a good customer service advisor because of what you've done to help people or resolve an issue. Even if you've not worked in Customer Service before, you'll probably have examples of team work, helping someone, solving an issue or problem, from previous experiences in your life/school/teams or hobbies. Good luck!!

Wednesday, November 19, 2025

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