Make a difference in whatever you do. The roles in your career may change frequently or be quite stable. You may stick to one profession, end up working in a few or work in one you would never have expected to work in. Your best profession may not yet even exist! But whatever you do - make a positive difference. That difference can be to your customers, the public, the service you provide or the people you work with. It will be different in the roles you do - but make sure you change things for the better.

I really believe that if you work hard and give your very best in your career path then you will succeed in the role you want to get to. I took every opportunity in my career to develop my skills and learn new skills which helped me to progress in my career.

Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.