Insider profil
Top Insider Advice
As HMRC applications are Behaviour and Strength based it is good to ensure you articulate your successes relevant to the job being applied for. Ensure you follow the STAR (Situation , Task, Action and Result) format. with your achievements think What was the Situation, What Task needed to be done to resolve / improve that situation , What actions did YOU do to achieve a result and exactly what was the result in you taking those actions. Always think in terms of what YOU did. Highlight yourself with actual examples.
Career path
Business Support Officer , Solicitors Office and Legal Services Dept
HMRC
Started 02/2022 to PresentIT ServiceDesk Analyst
HMRC
From 06/2014 to 09/2021IT ServiceDesk Analyst
HMRC
From 06/2001 to 06/2014Company
What do you like about your job and the company?
Working within HMRC I am exposed to a wide variety of tasks that keep the working day interesting. Also , with working within the Solicitors Office and Legal Services I am exposed to a wide variety of other opportunities that deal with a wide range of topics such as Diversity and inclusion. The department is very progressive and staff welfare is a primary focus and it is amazing to be able to get involved in supporting others in this area.
Greatest achievements
Before my redundancy I had become stagnated and somewhat negative in my outlook to work / career. I was in a highly stressful job working within an organisation whose ideals did not match my own. Having joined HMRC I now have rekindled my enthusiasm and been well rewarded with lots of positive feedback on the excellent work i am doing. I have also been given lots of opportunities to getting involved in many things to shape how the department I work in develops to the betterment of all.
Stuart
Head of Strategic Estates Insight and Planning
Top Insider Advice
In terms of applications, it sounds obvious, but make sure you read the job advert thoroughly, and tailor your application to evidence your experience of the key things the vacancy-holder is looking for. i've reviewed hundreds of job applications which often fail to do this. In terms of doing your job, be clear on your responsibility and then commit to delivering it with energy. Focus on the most important things that need to be delivered, structure your time well to achieve these, and be sure to consider others as you deliver - hitting a target is great, but not as great if everyone else's delivery has been negatively affected by the way you've worked and interacted - remember to keep the big picture in mind. If you are considering whether to move roles or take on additional/new responsibilities, my advice would be to go for it. It's often easier to stick with what you know, and to find reasons not to try new things - "maybe next month, or next time". In my experience, trying new challenges always builds your experience, resilience and understanding, and as long as you don't change roles really frequently, you will rewarded in your career as a result of taking the plunge.
Sarah
Communications business partner
Top Insider Advice
I've had a huge variety of roles in HMRC, and I've enjoyed all of them. I've found it's not always necessary to chase promotion. A sideways move to another area can expand your horizons and build your skills and this is recognised when you're ready to take the next step. I've always tried to maintain job satisfaction above all else. I've done a couple of jobs I've really hated, so I moved on and found something else. I've found if I'm happy in my job, I perform better and this is noticed. Also, don't be afraid to ask for opportunities or for what you want. I've always believed 'if you don't ask, you don't get' – the worst that could happen is someone says no and you're no worse off.
Janine
Assistant Officer
Top Insider Advice
Having a positive attitude and having the ability to complete a task is rewarding and you feel that you have made a difference.