Insider profil
Top Insider Advice
As HMRC applications are Behaviour and Strength based it is good to ensure you articulate your successes relevant to the job being applied for. Ensure you follow the STAR (Situation , Task, Action and Result) format. with your achievements think What was the Situation, What Task needed to be done to resolve / improve that situation , What actions did YOU do to achieve a result and exactly what was the result in you taking those actions. Always think in terms of what YOU did. Highlight yourself with actual examples.
Career path
Business Support Officer , Solicitors Office and Legal Services Dept
HMRC
Started 02/2022 to PresentIT ServiceDesk Analyst
HMRC
From 06/2014 to 09/2021IT ServiceDesk Analyst
HMRC
From 06/2001 to 06/2014Company
What do you like about your job and the company?
Working within HMRC I am exposed to a wide variety of tasks that keep the working day interesting. Also , with working within the Solicitors Office and Legal Services I am exposed to a wide variety of other opportunities that deal with a wide range of topics such as Diversity and inclusion. The department is very progressive and staff welfare is a primary focus and it is amazing to be able to get involved in supporting others in this area.
Greatest achievements
Before my redundancy I had become stagnated and somewhat negative in my outlook to work / career. I was in a highly stressful job working within an organisation whose ideals did not match my own. Having joined HMRC I now have rekindled my enthusiasm and been well rewarded with lots of positive feedback on the excellent work i am doing. I have also been given lots of opportunities to getting involved in many things to shape how the department I work in develops to the betterment of all.
Lubna
Tax specialist/Manager/Techical leader
Top Insider Advice
When I moved from Pakistan, I was told by many that the only jobs I can get is working in a shop as graduate careers aren't for us. The fact that I didn't take their word made such a difference. Self-belief is the first part of the equation and once you have that, top it up with doing your research and acting on it as actions make the most difference. There is a lot of material available for applications and what it takes to be a civil servant at HMRC. Have some time to read and understand it before applying. Lastly, overthinking is not your friend, so my advice is to do your thinking but DO NOT over think and take actions to make a plunge!
Jo
ISBC People Team Leader
Top Insider Advice
Don't underestimate the amount of time needed to apply for CS jobs. You will spend hours getting your behaviours and statement evidence right and that's how it has to be. Get a mentor/s to check your applications before submitting. Have the CS behaviour descriptions open when you are writing your statement, this is what you will be marked against. Tell us the how, I sift regularly and it is frustrating when candidates state @i am an excellent communication' for example, that is good but tell us how you communicate, what makes you so good! I like the STAR model but also the WHO, What, How, Outcome. Tell us your personal story, avoid jargon and write to a complete stranger who knows nothing about you or the department you are applying for.
Sue
Business Engagement Co-ordinator
Top Insider Advice
You need to believe in yourself and take any development opportunity offered to you. Training and learning is important and is encouraged so you can do your job effectively and develop skills that can help you throughout your career. Constant development is important for you, your team and the wider business. If you are interested in pursuing something - consult with your manager to see if they can help identify opportunities or courses you can attend. Not all courses are internal and in some instances the department will pay to attend external courses or attain professional qualifications. There are also great training and development schemes that exist in HMRC
