Insider profil

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Darrell .

Business Support Officer , Solicitors Office and Legal Services Dept

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Top Insider Advice

As HMRC applications are Behaviour and Strength based it is good to ensure you articulate your successes relevant to the job being applied for. Ensure you follow the STAR (Situation , Task, Action and Result) format. with your achievements think What was the Situation, What Task needed to be done to resolve / improve that situation , What actions did YOU do to achieve a result and exactly what was the result in you taking those actions. Always think in terms of what YOU did. Highlight yourself with actual examples.

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Career path

Business Support Officer , Solicitors Office and Legal Services Dept

HMRC

Started 02/2022 to Present

IT ServiceDesk Analyst

HMRC

From 06/2014 to 09/2021

IT ServiceDesk Analyst

HMRC

From 06/2001 to 06/2014

Company

What do you like about your job and the company?

Working within HMRC I am exposed to a wide variety of tasks that keep the working day interesting. Also , with working within the Solicitors Office and Legal Services I am exposed to a wide variety of other opportunities that deal with a wide range of topics such as Diversity and inclusion. The department is very progressive and staff welfare is a primary focus and it is amazing to be able to get involved in supporting others in this area.

Greatest achievements

Before my redundancy I had become stagnated and somewhat negative in my outlook to work / career. I was in a highly stressful job working within an organisation whose ideals did not match my own. Having joined HMRC I now have rekindled my enthusiasm and been well rewarded with lots of positive feedback on the excellent work i am doing. I have also been given lots of opportunities to getting involved in many things to shape how the department I work in develops to the betterment of all.

Other insiders

Hayley

Operations and Comm's Lead

Top Insider Advice

You will bring a unique perspective to a role as your experience will have been different from that of others. Don't be afraid to bring that to the fore, it is what makes you, you and brings a valuable contribution to a team. I wish I'd thought this more when I first joined the Civil Service!

Gordon

Risk Analyst

Top Insider Advice

There are a huge number of roles within HMRC and the wider Civil Service. There will be some that really suit your skills. Where there is a gap, the training and development opportunities available will give you every chance to fill that gap and find that role where you can excel. You will find management want you to improve and will encourage your development, whether within your current role or to achieve the abilities to change to somewhere else you can be better. Self-belief used properly can be your strongest skill.

Chris .

Top Insider Advice

Something that has helped me to move up in my career at HMRC is taking on new tasks from working on additional projects for the HO's in Customs to training new starters to the business. I actually wrote and delivered a training package for new starters when I was AO in Customs, I felt this not only increased my skillset but it also helped me to make sure that anyone starting in the same role as me learnt the job from the perspective of an AO. I have also taken on projects where I have led a group of people, for example, clearing an email inbox where we had a large number of emails. I delegated colleagues to cover particular time slots, making sure that the emails that had been waiting the longest for a response were dealt with first.

Discussions with Darrell
What's your top tip for doing well at interview?
in Career Tips·Tuesday, September 6, 2022
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6 responses
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What achievement are you most proud of since you've joined?
in Career Tips·Tuesday, November 1, 2022
1 response
20 views
What do you like most about this company?
in Career Tips·Tuesday, March 21, 2023
1 response
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in Application Advice·Monday, April 29, 2024
1 response
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Good afternoon, What do you enjoy most about working with HMRC.
in Career Tips·Tuesday, March 11, 2025
1 response
6 views