Insider profil
Top Insider Advice
If we only did what was comfortable, we would never make any progressions. Challenge is part of growth but if you are your first obstacle, then you will never even try. No matter how ludicrous, never say no to yourself once you remove that impediment then you can start working out what you need to do, if you have the experience or skills, then getting down to complete the application or if you don't have the skills then what can you do to either acquire them or demonstrate you can pick that skill up quickly in the new role. Finally, make sure you read the application and provide them with the information they need to make it easy to appoint you or invite you for interview. The number of applications I see without any reference to the role they are applying for is really disappointing, so make sure what your application says is appropriate.
Career path
Assistant Director, Compliance Strategy
HM Revenue & Customs
Started 01/2023 to PresentAssistant Director, Strategic Design and Investment
HM Revenue & Customs
From 07/2020 to 12/2022Head of Trade Policy for Middle East, Afghanistan & Pakistan
Department for International Trade
From 09/2018 to 07/2020Company
What do you like about your job and the company?
By the time an issue crosses my desk, I am in the lucky position of being somewhat freer to come up with innovate and outlandish ideas because it would have crossed the desk of several people before and either they don't know the answer, or because there is no simple or easy solution. Therefore, because I am confronted only by the hardest questions I have to look beyond the immediate issue and work out the root cause of it all and figure out whether a systemic wide alteration is either appropriate or even feasible. Then I go about it speaking to as many experts as possible to work out a strategy to enable all the decision makers across the department to make a series of choices that when added together help address the big issue I'm asked to solve.
Greatest achievements
I don't measure my achievements by milestones but by consistently delivering for taxpayers, my colleagues, my Minister and my seniors. In the areas where I work, there are never any easy answers so being consistent and continually iterating to find the better answer to the problem and being flexible to adapt when new information arises. The fact that my colleagues seek my involvement, my seniors delegate issues for me to resolve and my team enjoy showing up everyday gives me pride in what I do and is the indicators that I'm doing a good job
Sue
Business Engagement Co-ordinator
Top Insider Advice
You need to believe in yourself and take any development opportunity offered to you. Training and learning is important and is encouraged so you can do your job effectively and develop skills that can help you throughout your career. Constant development is important for you, your team and the wider business. If you are interested in pursuing something - consult with your manager to see if they can help identify opportunities or courses you can attend. Not all courses are internal and in some instances the department will pay to attend external courses or attain professional qualifications. There are also great training and development schemes that exist in HMRC
Marta .
Top Insider Advice
Keep your mind and eyes open as there are are so many opportunities
Edward
Complaints Manager-Officer
Top Insider Advice
Always remain positive. Take the plunge once in a while and believe in yourself. Learn what you can from others. If there are any opportunities outside of your comfort zone, rise to the challenge and volunteer. You will surprise yourself, who will release the abilities that you didn’t think you had. Remain positive and focused on your goal. Consider the bigger picture, how does my role fit in within the wider goals of the business and how can you make it a great place to work. In a customer led role like mine, you can really make a difference to people’s lives. You see the negative impacts our mistakes can make and how you can work to ensure that they are not repeated, whilst improving the customer journey and the reputation of the business. You will gain positive feedback and people will look up to you.
